Mgr, Business Process Improvement

Responsibilities

Optimize for Value. Use data to structure projects around highest and fastest value realization opportunities

Executes required data analytics and root cause analyses supported by data analysts and FP&A

Prioritize projects with leadership based on functional needs, resource capacity, risk, and interdependencies

Develop Success Metrics. Establish short list of clear metrics (1-3 / process) to track project success and maximize return

Provide LEAN expertise during root cause identification, design, and implementations

Provide Thought Leadership. Maintain a list of best practice and reference tools for use by project teams

Train Project Teams. Train project leads on project management methodology, tools, and best practices

Provide confidential audit reports to management and work with management team to review and discuss reports to aid in skill development of the team and ensure adherence to quality standards

Seek out and identify inefficiencies and develop systematic approaches for process improvement

Effectively coordinate and communicate changes and enhancements with management

Lead major working sessions and empower operational teams to drive change

Execute improvement initiatives by coordinating human and operational resources with organizational leaders

Set and implement budgetary and timing controls to achieve chartered objectives

Coach, counsel, and train operational managers to develop a culture of process improvement

Support design, implementation, and sustainment of change using change management tools & methodologies

Other duties as assigned by management

Qualifications

Bachelor’s degree in Business, Engineering, Supply Chain, or related field

LEAN Blackbelt certification

8-10 years of LEAN performance improvement in manufacturing and back-office contexts

Proven ability to design and conduct data analysis and root cause identification independently

Preferred

Experience in a multi-regional healthcare, retail, or dental company

AGILE, PROSCI, MBA credentials

Significant experience implementing change management effectively

Knowledge / Skills / Abilities

Self-starter who will partner with business owners to gather and analyze data

Establish credibility with Senior Leadership and Field (Office Managers)

Proven ability to structure and plan projects around financial impacts / outcomes

Metrics-driven approach to measuring direct financial benefit from project execution

Strong ability to remove waste from existing processes and design efficient future processes

Passion for coaching project teams to drive sustainable change

Excellent organizational and interpersonal skills

Self-motivated, reliable individual capable of working independently as well as part of a team

Problem solving skills to gather & analyze information to identify and resolve problems in a timely manner arrive at valid conclusions, recommendations, and plans of action

Analytical skills to synthesize complex or diverse information. Ability to research information and analyze data to arrive at valid conclusions, recommendations, and plans of action

Requires knowledge of training practices, technology applications, and reporting systems; business correspondence and business reporting techniques;

and business principles

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community
30+ days ago