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Full Time Evening Shift Leader 2 : 00 PM - 10 : 00 PM

Full Time Evening Shift Leader 2 : 00 PM - 10 : 00 PM

Planet FitnessFalls Church, VA, US
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Full Time Evening Shift Leader (Member Services Representative)

The Full Time Evening Shift Leader (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including :
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Ability to work well individually and as part of a team.
  • Assist management with training new hires.
  • Clean equipment and areas of the facility.
  • Active enforcement of all Planet Fitness Policies.
  • Promote and sign up new members for PE@PF
  • Promote and sign up new members for Planet of Triumphs.

Qualifications / Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent required.
  • Must be 18 years of age or older.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

    • Company provides a full benefits package, including PTO, health insurance and 401K.

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    Evening Shift Leader • Falls Church, VA, US

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