Airport Duty Manager SFO

Position Overview

Join our team at San Francisco International Airport (SFO). We need to hire a Duty Manager to be part of our San Francisco Terminal Equipment Company, LLC (SFOTEC) team.

You're the ideal candidate for our position if you have experience working at a commercial airport, specifically in airport operations.

As the Duty Manager, you will act as a liaison between the airlines, airport, government agencies, contractors, vendors, and suppliers.

In addition, you'll coordinate with airlines, vendors, and contractors to ensure that each airline receives the appropriate level of service.

Scheduling flexibility is critical - you must be available to work early mornings, late evenings, weekends, and holidays.

Duties and Responsibilities

The Duty Manager will be responsible for operating and maintenance functions for SFOTEC, including but not limited to :

GENERAL

• Represent SFOTEC and the Managing Director's office as necessary
• Respond to, mitigate, and report emergencies as necessary
• Maintain quality control standards for performance, reliability, serviceability, and safety for the international terminal and ramp operations
• Attend key airport stakeholder meetings on behalf of SFOTEC and / or the Managing Director, as required
• Complete daily on-duty shift reports and provide weekly and monthly performance report dashboards and scorecards

TERMINAL OPERATIONS

• Oversee and monitor all SFOTEC systems and equipment; ex. check-in counters, baggage handling, checkpoints, boarding bridges, etc.
• Coordinate with airlines, airport, TSA, CBP, vendors, and contractors to ensure each airline receives optimal levels of service
• Monitor passenger flows at check-in aisles, security checkpoints, FIS, and other key locations
• Collaborate with Ramp Coordination to assist airlines, ground handlers, and vendors to ensure efficient aircraft turnaround processes

RAMP COORDINATION

Proactively oversee and monitor all SFOTEC-managed gates at the ramp levelAdminister policies, practices, and programs necessary to ensure a safe and efficient environment;

administer Equipment Incident Report Program

• Issue daily reports to the Operations Manager and the ONT-TEC Member Airlines
• Oversee operational performance of ONT-TEC equipment, systems, and services
• Coordinate resolution of issues with Terminal Operations when necessary

Qualifications

• 7+ years of excellent customer service and communication skills within an airport environment
• Ability to produce concise daily status reports of all terminal activities
• Skilled at identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Maintenance experience of Terminal Facilities is a plus
• Proficient in the use of Microsoft Office (Word, Excel, Access, PowerPoint) and Quick Books

AvAirPros offers a competitive salary and a generous benefits package that includes company-paid health benefits for employees, paid time off, and employee ownership.

AvAirPros is proud to be an Equal Opportunity Employer; we embrace and celebrate diversity and are committed to maintaining an inclusive work environment for all including minorities / women / veterans / disabled / lgbt.