Duty Manager

Overview

INTRODUCTION

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

WHY WORK FOR PRIMEFLIGHT?

• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression
• Enjoy a competitive pay scale

ABOUT US

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

Responsibilities

Job Description

Our Duty Manager plays a critical role in overseeing the day-to-day operations of the airport, ensuring a smooth and efficient experience for passengers, staff, and airline partners.

This position involves managing operational issues, responding to emergencies, and making real-time decisions to maintain operational flow and safety.

Our Duty Manager liaises with various departments, including security, customer service, and ground handling, to coordinate efforts and address any challenges that arise.

Also, you are responsible for monitoring compliance with airport regulations and standards, providing leadership and guidance to staff, and ensuring a high level of customer service and operational excellence.

WHAT IT’S LIKE TO WORK AS A DUTY MANAGER

• You like working as a team, toward a common goal
• Oversee day-to-day airport operations during assigned shifts, ensuring efficient and safe procedures
• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations
• Respond to and manage operational emergencies and unusual situations
• Ensure compliance with all aviation regulations and company policies
• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery
• Address and resolve customer complaints and operational issues in a timely manner
• Supervise, guide, and support operational staff, providing leadership and direction
• Communicate effectively with airline representatives, ground handlers, and airport authorities
• You have a great attention to detail
• You enjoy working with a team or individually to accomplish your tasks
• Strong customer service skills
• Like to build long term relationships with your customers
• Physical activity may include : Stand and walk for extended periods of timeAbility to lift 70 pounds or moreBe able to hear and respond to the spoken voice and to audible alarms generated by terminal environmentClose vision (clear vision at 20 inches or less);
• Distance Vision (clear vision at 20 feet or more); Color Vision (ability to identify and distinguish colors); Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point);

Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships); Ability to Adjust Focus (ability to adjust the eye to bring an object into sharp focus)

Qualifications

• Minimum age of 18 years old
• Ability to read, write, speak, and understand the English language, to include documents
• 5 Years transportation / aviation operations experience
• Knowledge of the Aviation Industry
• Comfortable working with computers, mobile devices, and tablets
• Ability to pass a drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, . Customs and . Postal- as applicable)

Airlines are 24 / 7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays.

The successful PrimeFlight Aviation Services team member brings their A game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!

PrimeFlight Aviation Services, Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc.

without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state / province, and local laws.

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