Job Summary :
This role is to serve as primary initial responder within the Network Operations Center in identifying and resolving network problems in afterhours support.
This individual will be responsible for triaging a variety of IT solutions requests, incidents and events within the established SLAs.
Job Duties :
- Primary decision maker for fault handling and escalations (identifying and responding to faults on Managed devices)
- Responsibilities include design and management of remote administration, maintenance, and deployment of Active Directory 2008 / 2012, Remote Desktop Services, Windows Server 2008 / 2012 / 2016 / 2019, Microsoft Exchange Server 2010 / 2013 / 2016, Office 365, network switches, routers, firewalls and storage technologies
- Be a problem solver - Identify solutions for hardware, software and network issue
- Utilize ticketing and monitoring system and follow proper documentation and escalation processes
- Leverage remote support tools to resolve support requests
- Communicate with clients in a highly professional and timely manner
- Assist with special projects as assigned
- Attend internal training to develop your skills and grow with us
- Other duties as required
Supervisory Responsibilities :
N / A
Qualifications, Knowledge, Skills and Abilities :
Education :
- High School diploma or GED, required
- Bachelor's degree from an accredited university, preferred
Experience :
- Three (3) or more years of experience supporting the Microsoft operating system suite of products, to include cloud and web / networked computing environments (Azure, Windows Server and Desktop, Office 365, MS Exchange, Active Directory, , required
- Ability to be the primary decision maker, identify solutions and appropriately escalate issues in fast-paced environment, required
Other Knowledge, Skills & Abilities :
- Must be willing to support weekend and after hours NOC and Service Desk
- Intermediate knowledge of network protocols, configurations, and operations
- Excellent communication skills, professionalism, positive attitude and desire to learn
- Prior experience with help desk ticketing systems and service desk management tools is preferred Experience working in a consulting environment is preferred
Keywords :
Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk, Help Desk
Remote
NOC Technical Analyst - Off Hours
Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk...
NOC Analyst Off Hours - Weekends
Office 365, Azure, SAS, SAN, LAS, NOC, Weekend, 2nd Shift, Second, Associate Engineer, Network Operations, Engineer, Tier 2, Tier Two, Level two, Active Directory, AD, Exchange, Outlook, Excel, Microsoft Office, Remote Support, Escalation, Network, Systems Administration, Systems Admin, Service Desk...
Administrative and Technical Support Specialist - Security Clearance Required
Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development services to U. Our Senior Leaders, Subject Matter Experts, and Operationa...
Senior Technical Writer
As an Engineering Technical Writer and Illustrator your primary responsibilities are to; develop new operation, parts, assembly illustrations, product mechanical/electrical illustrations, and safety technical manuals for end users. Maintain existing technical manuals. By taking a hands-on approach w...
Level 1 Desktop Support Analyst
The Level 1 Desktop Support Analyst will join our growing team in Oak Brook helping support a variety of client projects. Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access. ...
Senior Business Analyst I
A Senior Business Analyst provides strategic business analysis services to HBS business partners. A Senior Business Analyst utilizes a combination of business acumen and analytical skills to provide consultative support and a great customer experience. Experience in multiple industry business proces...
Technical Project Manager
Develop detailed project plans to drive project tasks and track progress to deliver projects on-time, within scope, and on budget. Manage a portfolio of NPI projects: Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Res...
Principal Business Process Data Analyst
As a Principal Business Process Analyst, you will be a key member of Ecolab’s Enterprise Data program and tasked with providing a globally cloud-hosted repository of business and performance data from a variety of sources: SAP and other ERP systems, Master Data Management (MDM) systems, regional and...
Associate Data Analyst
Monitor the data exchange with our external and internal data consortiums and the effectiveness of risk mitigation tools including internal controls. Do you bring a data-oriented and agile mindset to your work? Do you have a self-starter attitude that is constantly driving improvements without direc...
Compliance Data Analyst - Community Reinvestment Act (CRA)
A subject matter expert in CRA related data sets and calculations used in CRA analysis: US Census, Dunn & Bradstreet small business data, industry mortgage peer data, industry small business peer data, Housing and Urban Development data, geocoding science and data sets. The Compliance Data Analyst -...