Practice Manager

Job Description Summary

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina.

Responsible for overall management and leadership of MUSC clinic including business operations, financial management, human resource management, information management, patient care systems, and quality management.

Ability to provide consistent leadership and maintain excellent interpersonal relations with physicians and administrative staff is critical while continually working to increase and maintain interaction of physicians into the MUSC Health System.

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC001837 MCP - Lanc Palmetto Primary Care

Pay Rate Type

Salary

Pay Grade

Health-26

Scheduled Weekly Hours

Work Shift

Job Description

Practice Manager Position-Lancaster Primary Care

Job Summary : The Clinic Manager provides management of a physician practice office(s).

• Work with physicians to provide information relative to the physician practice's financial and operational performance, including monthly review of scorecards, compliance / safety issues, and financials.
• Assist providers with maintaining required licensure and credentialing in partnership with credentialing department.
• Ensure overall compliance and safety practices for the clinic (internal MUSC, COLA, DHEC, OSHA, etc)
• Ensure compliance to the standards for the "Rural Health Clinic" status if applicable.
• Provide pertinent reporting from Epic and MUSC data management systems to manage efficient business processes (collecting co-pays, referrals, overall key clinic metrics).
• Identify opportunities for improvement within sites and works towards resolution within designated time frames.
• Manage Epic work queues for capturing clean encounters to ensure billing is smooth and timely.
• Transition policies and procedures to meet Central Billing Office defined standards and determine a plan for items which require improvement.
• Transition policies and procedures with any operational changes or initiatives.
• Lead new initiatives and implementation as directed by leadership as new programs arise.
• Manage employees and keep track of employees' time, schedule and performance.
• Ensure that supplies are ordered in an effective manner and manage vendor relations and service agreements in collaboration with the contracting office.
• Manage Occupational Health relationships with City / County / Goldmine and manage process of services.
• Act as a liaison to the hospitals.
• Prepare all bills for each site to process through AR department.
• Provide lead support for patient engagement and service recovery.
• May cover other clinic sites temporarily as needed.
• Other duties as assigned.

Office Hours 8 : 00am-5 : 00PM M-F

Primary Location- Lancaster

Job Duties : Supervision of support staff / supply management / Policy and Procedure implementation and management / vendor relations / scheduling and payroll / evaluation and feedback / service recovery / customer service.

Minimum Education and Experience :

Education : Bachelor's Degree or Equivalent

Work Experience : 7 years progressive work experience and 2 years management experience Experience in leading teams, and coaching / motivating staff.

Previous supervisory and office management experience required. Knowledge of financial systems and analysis, computer systems, and applications.

Effective verbal and written communication skills. Strong decision making and organizational skills.

Preferred Experience & Additional Skills : Practice Management, basic computer skills including Microsoft Office suite, Power Point, customer service, problem solving and conflict resolution, high level of emotional intelligence, multi-tasking ability, operations finances, must be a people person.

Required Licensure, Certifications, Registrations :

Patient Access Certification preferred

Additional Job Description

Benefits :

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

Physical Requirements :

Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking.

Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work from elevated areas.

Frequent) Ability to work in confined / cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions.

Infrequent) Ability to bend at the waist. (Frequent) Ability to squat and perform job functions. (Infrequent) Ability to perform repetitive motions with hands / wrists / elbows and shoulders.

Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to fully use both legs.

Continuous) Ability to fully use both hands / arms. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift / lower objects 15 lbs.

from / to floor from / to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20 / 40 vision, corrected, in one eye or with both eyes.

Continuous) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to match or discriminate between colors.

Continuous) *(Selected Positions) Ability to determine distance / relationship between objects; depth perception. (Continuous) Ability to maintain hearing acuity, with correction.

Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment.

Continuous) *Ability to maintain tactile sensory functions. (Frequent) *(Selected Positions) *Ability to maintain good olfactory sensory function.

Frequent) *(Selected Positions) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and / or federal regulations.

All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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