Client Care Coordinator

Are you passionate about making a difference in people’s lives through exceptional client care? Do you thrive in a dynamic, fast-paced environment where your skills can shine?

If so, we have an exciting opportunity for you!

Position : Client Care Coordinator - Location : Waco, TX Hybrid Long Term

About Us : We are a leading health insurance and voluntary benefits brokerage dedicated to providing businesses with the best, most comprehensive healthcare coverage education.

Our mission is to simplify the complexities of health insurance and empower our clients to make informed decisions about their healthcare needs.

We offer a consultative approach in a nurturing environment where we give clients the information via virtual resources and human capital they need in order to make the most informed decisions about their personal and family health care requirements.

NOTE : We work additional hours during Q4 hours will likely increase to 40 per week from October through December and beyond as long term if desired.

Job Description : As a Client Care Coordinator, you will be the primary point of contact for our clients during the enrollment process, ensuring they receive unparalleled service and support throughout the process. You will :

• Build and Maintain Client Relationships : Develop strong relationships with clients to understand their needs and goals.
• Manage Client Enrollment Communications : Communicate with new and current clients to schedule enrollment meetings, manage client personnel enrollment calendars and manage client timelines.
• Coordinate Enrollment Marketing : Prepare digital and / or physical assets for open enrollment planning and implementation.
• Send Monthly Client Communications : Develop, maintain and implement a consistent monthly client communication calendar to nurture client relationships and planning.
• Client Enrollment Management : Schedule and conduct renewal planning and post enrollment feedback meetings and surveys.
• Provide Expert Guidance : Educate clients on various health insurance products and technology to help them select the best options based on their unique requirements.
• Resolve Issues : Address client inquiries, concerns, and issues promptly and effectively, striving for first-call resolution.
• Coordinate Services : Collaborate with internal teams to ensure seamless delivery of services and resolve any client-related issues.
• Monitor Client Satisfaction : Proactively seek feedback from clients and implement improvements to enhance their experience.

Requirements :

• High School Diploma (or GED) and experience in Healthcare insurance (preferred).
• Proven experience in client services or account management, ideally within the insurance or healthcare industry.
• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced, deadline-driven environment.
• Excellent problem-solving abilities and attention to detail.
• Detail oriented & highly organized.
• Personable and positive personality traits with high integrity.
• Working knowledge of Microsoft Excel and familiarity with technology.
• Comfortable working both collaboratively and individually.
• Dependable and conscientious.

Why Join Us :

• Impact : Make a meaningful difference in people’s lives by helping them navigate the complexities of health insurance and help them feel comfortable about the process.
• Growth : Opportunity for professional development and advancement within a rapidly growing company.
• Culture : Collaborative and supportive work environment where your ideas are valued.

How to Apply : If you are ready to take your career to the next level and be part of a team that values excellence and customer satisfaction, we would love to hear from you! Please submit your resume and cover letter outlining why you are the perfect fit for this role to Shane.

smith@coloniallifesales.com.

Join us in our mission to empower individuals and businesses with the best healthcare coverage options. Together, we can make a positive impact on healthcare education and understanding for everyone. Apply today!

BE Employer Solutions LLC is an equal opportunity employer committed to diversity and inclusion in the workplace.