A company is looking for an IT Service Desk Manager to oversee daily operations and provide technical support to end-users.
Key Responsibilities : Manage incident, problem, change, and knowledge management processesDevelop and implement processes to ensure high-quality IT supportMonitor help desk performance metrics and ensure adherence to service level agreements (SLAs)Required Qualifications : Bachelor's degree in computer science, information technology, or equivalent experience6+ years of experience in IT help desk management or related field2+ years of experience leading the help desk function and managing staffAdvanced understanding of help desk ticketing systems and ITIL processesTechnical skills and knowledge of IT infrastructure and applications
IT Service Desk Manager
Key Responsibilities:Manage incident, problem, change, and knowledge management processesDevelop and implement processes to ensure high-quality IT supportMonitor help desk performance metrics and ensure adherence to service level agreements (SLAs)Required Qualifications:Bachelor's degree in computer...
IT Business Development Manager
Merit Services is seeking an IT Business Development Manager to join our client’s dynamic team a in Trois-Rivières. Demonstrated expertise as an IT Business Development Manager, Account Executive, or in a comparable position, with a proven history of consistently achieving or surpassing sales goals....
IT Services Manager
Key Responsibilities:Lead and manage daily operations of the IT Services team, providing guidance and oversightDevelop and maintain KPIs for the Service Desk to ensure high-quality service deliveryManage vendor relationships and monitor the usage of the company's toolsRequired Qualifications:3-5 yea...
IT Manager
Demonstrated track record in the position of IT Manager or a comparable leadership role, responsible for supervising IT activities and leading a group. Merit Services is seeking IT Manager to join our client’s dynamic team in Kelowna. Work together with stakeholders in order to comprehend the necess...
Service Desk Manager
A company is looking for a Service Desk Manager to oversee daily operations and management of the service desk and asset management processes. ...
Senior IT Service Desk Analyst - Biotech
Former Biotech IT experience is a requirement and familiarity with HIPAA compliance is necessary. Join our team as an IT Service Desk Technician supporting a leading biotech firm through Insight Global. The ideal candidate will have strong communication skills, a customer-focused approach, and a bac...
IT Service Desk Lead
Act as team lead to the assigned group of IT Service Desk Technicians ensuring outstanding performance of services and technical support to customers, including achieving service levels in line with established requirements, and customer expectations. With Senior IT management support, ensure servic...
It Service Desk Specialist
Not only do we provide career coaches internally, but we offer many training opportunities to expand your knowledge base! We have highly competitive benefits with a variety HMO and PPO options. This is an onsite position in Aliso Viejo, CAwith a Monday - Friday day shift with a rotating day on call....
Service Desk Manager
We have an opportunity to join the Alliance as the Service Desk Manager in the Technology Services Department. Bachelor's degree in Management Information Systems, Computer Science, Business or related field a minimum of six years of increasingly responsible experience performing IT Service Desk/Hel...
IT Help Desk Technician
Merit Services is seeking an IT Help Desk Technician to join our client’s dynamic team a in Trois-Rivières. As an IT Help Desk Technician requires using your technical knowledge, ability to solve problems and focus on customer support to effectively handle and solve IT problems promptly. Demonstrate...