Job Description
Scope of Position
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.
Major Duties and Responsibilities
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into our operational system
- Track and Trace Air Export files and reporting
- Use Workflows on daily basis
- Ensure arrival notices are communicated to overseas and customers
- Ensure accurate and timely client and Service Providers billing
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
- Meet compliance at all times with internal and external regulations in accordance with government regulations
- Understand department process flow, looking for best practices to improve operational efficiency and productivity
- Ensure all customers standard operating procedures are in place and updated
- Meet KPI standards in accordance with the Company's procedure
- Overseas communications, timely responses to emails and requests (internal and external)
Qualifications
- 6 months to 1 year related experience and / or training; or equivalent combination of education and experience
- Understanding of air documentation process a plus
- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- IATA certification (preferred)
- Fluent in English
Reporting Structure
- Air Export Lead Agent, Supervisor and Manager
Manufacturing Technician - Cambridge Unleashed - Second Shift
Creating better air solutions to deliver increased comfort and improved air quality to manufacturing and warehouse environments across the country is the sole mission of the 160+ dedicated team members here at Cambridge Air Solutions (CAS). Cambridge Unleashed Manufacturing Technician Second Shift. ...
Manufacturing Technician - Cambridge Unleashed - Second Shift
Creating better air solutions to deliver increased comfort and improved air quality to manufacturing and warehouse environments across the country is the sole mission of the 160+ dedicated team members here at Cambridge Air Solutions (CAS). Cambridge Unleashed Manufacturing Technician Second Shift. ...
Manufacturing Technician - Cambridge Unleashed - Second Shift
Creating better air solutions to deliver increased comfort and improved air quality to manufacturing and warehouse environments across the country is the sole mission of the 160+ dedicated team members here at Cambridge Air Solutions (CAS). Cambridge Unleashed Manufacturing Technician Second Shift. ...
Manufacturing Technician - Cambridge Unleashed - Second Shift
Creating better air solutions to deliver increased comfort and improved air quality to manufacturing and warehouse environments across the country is the sole mission of the 160+ dedicated team members here at Cambridge Air Solutions (CAS). Cambridge Unleashed Manufacturing Technician Second Shift. ...
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Air Export Lead Agent, Supervisor and Manager. Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department. Track and Trace Air Export files and reporting. Contribute to maintaining good relationships with suppliers (A...
Air Export Agent - Second Shift
Air Export Lead Agent, Supervisor and Manager. Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department. Track and Trace Air Export files and reporting. Contribute to maintaining good relationships with suppliers (A...
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