Product Specialist, College Rings

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference.

It takes a team to make a real impact, and through our three distinct brands BSN SPORTS, Varsity Spirit and Herff Jones and our network of 9,000+ employees and independent representatives, we are proud to partner with schools, colleges, and universities across the country to transform the student journey in SPORT, SPIRIT and ACHIEVEMENT.

Are you looking to play an important role on a winning team? Are you looking for more than just a job, but a place where you can truly thrive and have your daily contributions make a real difference in someone’s life?

At Varsity Brands, we’re a growing company where you can lend your skills and talents in support of a greater mission. In return, you get to work with great people on challenging assignments that will accelerate your professional growth.

HERFF JONES, Product Specialist, College Ring Indianapolis, IN Your Opportunity : The Herff Jones Customer Service team is looking for a Product Specialist to join our team in Indianapolis, IN.

This is a Regular Fulltime position with benefit eligibility including, medical, dental, vision, life, 401(k), paid time off, and additional voluntary benefits.

Typical working hours are Monday through Friday 8am 5 : 00pm. Saturday or Sunday hours maybe needed or required during peak season.

Here's How You’ll Make an Impact : The Product Specialist is responsible for the customer service and sales support of a specific area of the US business with designated schools (customers) and Herff Jones scholastic sales representatives.

Since the business is cyclical, the specialist will learn different areas of the business throughout the planning and sales season which runs throughout the year.

A strong focus on service along with order accuracy, clear communications and a balance of priorities will be key to operating successfully in the role.

What We Want You to Accomplish : First 30 Days :

• Be in complete learning mode gaining knowledge from job aids and SOP (standard operating procedures).
• Trained by an experienced Specialist working side-by-side to teach the role.
• Understand the high-level flow of products and processes in the College Ring Customer Service Department.

First 90 days :

• Build initial relationships with sales partners in the designated assigned territory.
• Become proficient in performing basic operations in our ERP system (Oracle) independently or with little oversight.

First 120 Days :

• Operate independently and service as a subject matter expert for area supporting.
• Establish strong relationships with sales partners and customers and anticipated their needs.
• Demonstrate ability to navigate ERP system to effectively process orders and solve for deadlines.
• Utilize ring system programs and tools effectively and efficiently to complete job functions accurately.

What You’ll Be Doing On A Daily Basis :

• Coordinate product design and setup specification between the Sales Representative and Schools (Customer)
• Be proactive in contacting sales representatives and keeping them informed of account status.
• Communicating throughout the entire order cycle including readiness to order, status of order and confirmation of order details including follow-up on shipping and delivery information.
• Coordinating closely with the manufacturing leaders to determine how best to optimize scheduling.
• Manage the successful coordination of diploma unit volume of an assigned territory between the Customer, Sales Representatives and Production Personnel.

This includes all aspects of the account management from receipt of order to final delivery.

Maintain positive and professional communication and working relationship with schools (customers), Sales Representatives and all personnel.

This includes being responsive and doing a quick turnaround on questions or concerns from the customers, sales representatives, and internal personnel.

• Assist Customer Service Relationship Manager on special projects and assignments.
• Work with others to help balance workloads within the work group or from customer service manager as needed.

What You’ll Bring to the Table :

• Bachelor’s Degree preferred.
• Proven success to effectively communicate (listening, writing and verbal) to meet product delivery deadlines.
• Previous success in an Account Management or Customer Service working with multiple accounts with strong problem solving and organization.
• Proven ability to communicate through email and interpersonal communication with balanced with information, care, and kindness.
• Moderate to advanced skills with Microsoft Office (specifically Excel) and learning new systems / technology with understanding some work is processed manually.
• Demonstrated success managing multiple processes and tasks (including large volume of email) at a time with strong organizational and detail skill.
• A positive attitude with a focus on the learning the complete product cycle to better service the customer (schools and administrators) and field sales representatives.

Physical Activities : Daily activity includes but is not limited to :

• Reading, communication, lifting, carrying, sitting, grasping, reaching.
• Use of a step ladder to retrieve customer files as needed.
• Being able to sit for long periods of time.
• Look at a computer for long periods of time.
• Ability to work alone in a quite environment.

THE MOST TRUSTED NAME IN CELEBRATING STUDENT MILESTONES HERFF JONES Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students.

Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones.

Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age, or disability.