EXOS talent is continuing to grow! Our internal support practice is adding full-time Support Engineers and Analysts to the team.
These positions are full-time, onsite opportunities that do not offer sponsorship or C2C. Candidates living in Indianapolis or the surrounding area will be given first consideration.
- Provide technical support to end-users via phone, email, or in person.
- Identify, diagnose, and troubleshoot complex technical issues related to hardware, software, and network systems.
- Diagnose and resolve complex technical problems related to servers, network infrastructure, and security systems.
- Install, configure and maintain desktops, laptops, printers, mobile devices and other IT equipment.
- Maintain and monitor computer networks, servers, and storage systems.
- Ensure compliance with security and data protection policies and procedures.
- Work closely with other IT teams to identify and resolve technical issues that may impact end-users.
- Work with other IT team members to implement new technology solutions and upgrades.
- Keep accurate and up-to-date documentation of IT systems and procedures.
- Escalate technical issues to Tier 3 support and vendors as needed, ensuring timely resolution of the problem.
- Continuously expand technical knowledge and skills through self-education and training opportunities.
- Maintain a high level of customer satisfaction by providing effective solutions and exceptional customer service.
- Participate in on-call rotation.
- Collaborate with other members of the IT team on projects and initiatives.
Required Skills
- Minimum of 2-5+ years of experience in an IT support role, with a focus on Tier 1 and Tier 2 technical support
- Strong technical skills in hardware, software, and network systems, including Microsoft
- Windows and Office, macOS, iOS, and Android platforms, network technologies, and hardware troubleshooting.
- Experience with networking concepts and protocols, including LAN / WAN, VPN, DNS, DHCP, TCP / IP, and wireless networks.
- Experience in troubleshooting hardware, software, and network systems.
- Excellent analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Familiarity with ITIL and Service Management concepts.
- Exceptional customer service skills, with a focus on delivering timely, efficient, and effective solutions.
- Ability to work independently, as well as part of a team.
- Excellent customer service and interpersonal skills with the ability to communicate technical information to non-technical users.
- Experience working with ticketing systems and maintaining accurate documentation.
- Ability to work independently and manage multiple tasks simultaneously while meeting deadlines.
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