Case Worker/Administrative Assistant

LOCATION : Clovis, NM

STATUS : PT / 25hrs / week M-F

MISSION STATEMENT : The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.

Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS :

• Must have a high school diploma or equivalency
• Must be a service-minded team player
• Able to show initiative and work with minimal supervision
• Previous experience in the non-profit sector with an emphasis on social services is preferred
• Knowledge of local community resources for low-income individuals is preferred
• Excellent interpersonal communication skills, both written and verbal :
• Demonstrate a positive attitude and able to maintain professional boundaries
• Able to work with people of diverse backgrounds and circumstances
• Able to develop and maintain a positive working relationship with officers, volunteers and community partners
• Able to assess and appropriately respond to crisis situations
• Able to verbally communicate well in person and by phone
• Able to compose professional written correspondence, such as in emails, letters, and other documents
• Bilingual in English and Spanish is preferred, but not required
• Computer literate with experience in MS Office software (Outlook, Word, Excel, etc.) and willing to learn other programs and online systems
• Must have accurate typing skills for data entry
• General knowledge of office administrative procedures and how to operate office equipment
• Detail oriented, excellent organization and file management skills
• Must have a valid New Mexico driver’s license with a clean driving record
• Must be able to pass The Salvation Army Fleet Safety and Protect The Mission e-learning
• Employment contingent upon successful completion of a criminal background check

RESPONSIBILITIES :

• Coordinate the operations of local Salvation Army social service programs, including but not limited to :
• Food pantry operations : collecting, transporting, organizing, storing and distributing food and other goods
• Utility, short-term lodging, and transportation assistance appointments
• Referrals to community resources
• Assist in seasonal activities and special community outreach events such as Summer Food Service Program, summer camp applications, Back to School, Thanksgiving and Christmas assistance.
• Provide front-line interaction with the community in person, by phone, and by email
• Coordinate coverage of reception area and responding to phone calls and messages
• Provide case management and needed services to individuals and families in compliance with Salvation Army program policies and procedures
• As needed, guide clients through the intake process, conduct interviews, assess immediate short- and long-term needs, provide appropriate resources and referrals
• Identify potential families for the Pathway of Hope program
• Complete and file appropriate forms for client assistance. Update online systems Wellsky and Charity Tracker with relevant data.
• Keep accurate records and assist with reports and monthly statistics
• Promote volunteer opportunities, recruit volunteers, coordinate volunteer involvement in social services programs
• Assist officers with documentation to maintain corps compliance with Salvation Army policies and procedures such as : Protect The Mission, volunteer management, approved drivers
• Represent The Salvation Army when interacting with social service agencies, committees, and other groups as directed.
• Help develop informational materials outlining our programs and services
• When assigned, attend meetings and outreach events in the community
• Learn about the 100% Community model and promote The Salvation Army’s involvement in it
• Attend all relevant training seminars and meetings as directed.
• Other duties as assigned by Corps Officers as it relates to this position.

PHYSICAL REQUIREMENTS : Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position.

The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl, and reach with hands and arms.

The employee must regularly lift and / or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.