Job Description
Job Description
HYBRID REMOTE POSITION AVAILABLE TO MINNESOTA RESIDENTS ONLY
Our Ideal Candidate
Vermilion Holdings is looking for a well-organized, customer-first, communicator who is obsessed with setting the standard in customer service as an upbeat, outgoing, motivated individual with an ambitious spirit.
If you thrive working in a team environment, thats growth oriented with a can-do attitude aspiring to provide best in class customer service, we want to hear from you.
Our service offerings include medication take-back products and services, secure metal kiosks, direct mail marketing, SaaS based loyalty application and moremaking us a true one-stop shop for all a business needs.
The ideal candidate must be well organized, approachable, and an adaptive person. We are looking for a collaborator who works well with others to get the job done.
Learn more at www.repeatrewards.com, www.prophasemarketing.com, www.americanrxgroup.com, www.americanlogisticspkg.com, www.
americansecuritycabinets.com.
Primary Responsibilities
- Provide prompt and professional customer inquiries via phone, email, and chat fielding questions, describing features and benefits of our products and services
- Limited inside sales. NO Cold Calling!
- Prepare, submit, and follow up on product proposals, quotes and customer inquiries in a timely manner
- Place orders, secure proof approval, and provide best-in-class customer service and support
- Maintain a cheerful outlook and support the companys Commitment to Excellence
- Conduct new client onboarding calls for Prophase Marketing services
- Manage incoming client cases for RepeatRewards loyalty program
- Track product for customers
- Resolve customer issues or conflicts goal of resolving issues in one-touch or immediately escalating to expedite process
- Perform other duties as assigned
Position Requirements
- Professional attitude, enthusiastic and dependable with strong customer service aptitude, with a hint of sales savvy
- Strong interpersonal communication being positive, pleasant, respectful, and customer centric
- Ability to retain detailed, essential information and / or instruction
- Ability to solve complex problems in a Customer Service environment
- Professional written and oral communication skills
- Enthusiastic about learning and mastering new products, features, and systems
- Good organization, prioritization, and communication skills coupled with a sense of urgency and the art of persuasion
- Flexible and able to effectively cope with ambiguity or sudden changes of priorities
- Able to work independently and manage time effectively
- Sound knowledge of telephone etiquette
- Understanding direct mail is a plus
Education
- Postsecondary education or significant related work experience preferred, but not required
- Customer Service / Inside Sales experience preferred, but not required
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
DO NOT CONTACT EMPLOYER DIRECTLY NO AGENCIES!
Flexible work from home options available.
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