A company is looking for a Customer Support Manager - Tier 1.Key Responsibilities : Managing the success of the Tier 1 Support Team and driving performance to hit all KPIsEnsuring appropriate escalation of cases to Tier 2 Support TeamAnalyzing case content and interactions for ongoing process improvementsQualifications & Skills : 4+ years experience in a technical support roleFour year degree or 2+ years of SaaS support management experienceStrong personnel management skillsExperience with technologies like Google Services, Salesforce, Wordpress, etcFamiliarity with SaaS solutions and enterprise-level customers is a plus
Customer Support Manager - Tier 1
A company is looking for a Customer Support Manager - Tier 1. ...
Customer Success Manager (USA)
Note: Below are some important considerations before reading on (we want to make the best use of your time) Internal at Tier 11 - we refer to the Customer Success Manager as a CSO (Client Success Owner) Tier 11 is a Digital Marketing Agency - https://tiereleven. Tier 11, a prem...
Festival Manager Customer Support Operations
A company is looking for a Festival Manager, Customer Support Operations. ...
Customer Support Manager
A company is looking for a Customer Support and Reporting Manager. ...
Project Manager - Security Clearance Required
Direct and manage project development from beginning to end while defining the project scope, goals and deliverables. Determine if external consultants or contractors should be added to the internal project and/or development team(s) in order to successfully complete the project. Lead and coordinate...
Technical Support Specialist II (Th - Su 18:30 - 5 ET)
Support Specialist II (TSSII)to join our Technical Solutions Center (TSC) team. Field Application Specialists, Global TSC team, Sales Representatives and Product Specialists for critical cases related to technical services. Technical Support Center in Rochester, NY or remote in the US. Focused on th...
Elite Technical Support Engineer
A company is looking for an Elite Technical Support Engineer in the USA. ...
Desktop Support Specialist - San Diego, CA
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Responsible for partnering with the business units supported to understand the ...
Desktop Support Specialist -5
Experience supporting Company Executives directly (VIP/white glove support). Together with the global End User Services team, collective responsibility to ensure the efficient support for 1Help team. Professional, well presented and motivated individual providing support to Illumina’s general userba...
Desktop Support Specialist
Provide end-user support for firm-approved applications using various methods. Set up and configure desktops, notebooks, printers for optimal performance. Coordinate with local Technology team for installations, training, and support. Provide audio/visual support for onsite and offsite events. ...