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Strategic Account Coordinator

Strategic Account Coordinator

FerrellgasKansas City, MO, US
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Overview

Under general direction, this position acts as a liaison between national account customers and Ferrellgas locations that serve them. Requires a high school diploma (bachelor's degree preferred) with 3+ years related experience. Local to Kansas City is preferred, training will be held in-person initially and then the position will be remote.

Benefits

  • Medical, Dental, Vision & Life Insurance
  • 401 (K) with company match
  • Paid Time Off (PTO)
  • Employee Stock Ownership Plan (ESOP)
  • Wellness Program

Responsibilities

  • Supports a portfolio of 100+ national account contracts throughout the lifecycle, including renewals, additions, and closures.
  • Serves as the main point of contact for assigned contracts, answering phone calls and emails of customers' questions and requests.
  • Manages email inbox daily, responding to customer concerns and questions in a timely manner. High email frequency, typically 100+ emails a day.
  • Anticipates customer needs and proactively identifies solutions while working closely with internal and external contacts to ensure accuracy.
  • Facilitates and leads occasional conference calls with internal team members as well as customers
  • Maintains accurate contract files including original documents, correspondence, and amendments on internal servers
  • Produces weekly, monthly, quarterly, and annual reports via excel
  • Ability to work independently as well as collaboratively; effectively managing competing deadlines
  • Self-motivated; must employ problem solving techniques daily and the ability to communicate escalated issues appropriately to management.
  • Assist National Accounts Team as necessary

    • Qualifications

  • Bachelor's degree in business, finance, accounting, or similar is preferred
  • 2+ years project management and / or contract experience; preferred but not required
  • Propane industry experience is a plus, but not required
  • Must be organized, detail-oriented, and demonstrate strong time management
  • Solid PC spreadsheet modeling skills. Proficiency in Excel, Word, and Outlook.
  • Strong oral, written and interpersonal skills.
  • Strong public speaking skills required
  • PeopleSoft experience preferred.
  • Strong customer service skills.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

    • Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.

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    Strategic Account Coordinator • Kansas City, MO, US

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