Overview :
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring.
SageSure, a leader in catastrophe-exposed property insurance, is seeking a dynamic and experienced Senior Director of Loyalty to pioneer and lead our newly enhanced loyalty and rewards program for our insurance distribution partners.
This is a newly established role and offers the opportunity to make a significant impact by shaping the future of customer loyalty at SageSure, driving customer retention, satisfaction, and engagement through strategic and innovative solutions.
This role will own the producer loyalty strategy for the company and lead all aspects of the program across the organization.
If you’re a strong leader looking for an opportunity to direct a team in developing and executing a best-in-class loyalty program that directly contributes to achieving the company’s ambitious growth goals, this role is for you!
What you’d be doing :
- Leadership and Strategy : Develop, implement, and own a comprehensive customer loyalty and rewards strategy that drives strategic efforts to align producers with SageSure’s financial outcomes, achieve desired growth, and increase engagement and producer actions that bring intangible value to the business.
- Program Management : Oversee the design, execution, and continuous improvement of the customer loyalty program, ensuring alignment with company goals and producer needs.
- Stakeholder Engagement : Collaborate with internal teams, including marketing, sales, software, accounting, data management, policy services, and more to ensure cohesive and effective program delivery.
- Performance Analysis : Utilize data analytics and financial models to measure the success of the loyalty program; including aspects such as rewards earning activities, points redemption, benefits, status tiers, profitability, incremental sales, promotional campaigns, etc.
identify areas for improvement; and adjust strategies and KPIs accordingly.
- Innovation and Improvement : Stay abreast of industry trends and best practices in customer loyalty and apply them to enhance our program offerings.
- Communications and PR : Develop and maintain clear, consistent communication channels with producers to foster strong relationships and ensure program engagement.
Work with PR team to collaboratively d
- Budget Management : Manage the customer loyalty program budget, ensuring cost-effective use of resources while achieving desired outcomes.
- Platform Execution : Oversee technology and platform continuous improvement to ensure positive user experience.
We’re looking for someone who has :
- Education : Bachelor’s degree in business, Marketing, or a related field; MBA or advanced degree preferred.
- Experience : Minimum of 7+ years of experience in customer loyalty, with at least 5 years in a leadership position.
- Skills : Strong strategic thinking and problem-solving abilities.Excellent executive presence, communication, and interpersonal skills.
Proven track record of developing, implementing, and directing successful customer loyalty programs.Proficiency in working with data teams and analysts to build financial models to analyze data and make strategic program decisions.
using data analysis and performance metrics to make data-driven decisions.Create compelling presentations, using data to tell stories that secure buy-in from key stakeholders to achieve strategic outcomes.
Ability to build and lead a team and work cross-functionally to achieve goals and drive collaborative efforts.
Personal Attributes : Innovative : Ability to think creatively and develop innovative solutions to enhance customer loyalty.
Results-Oriented : Strong focus on achieving measurable outcomes and driving continuous improvement.Flexible : Able to adapt and adjust strategy due to changes in market dynamics and company strategic direction.
Customer-Centric : Passionate about understanding and meeting the needs of contracted insurance producers.Leadership : Demonstrated leadership skills with the ability to inspire and motivate teams.
Highly preferred candidates also have :
- Experience in the insurance industry
- Experience leading B2B customer loyalty programs
- Experience working with Business Intelligence tools such as Domo, PowerBI and / or Tableau
About SageSure :
As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream.
A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets.
SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.
We have more than 600 employees working remotely or hybrid in one of our eight offices Jersey City, NJ; Mountain View, CA;
Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT who are tackling the industry’s toughest challenges.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in.
We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds.
We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets.
Come join our team! Visit to find a position for you.
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