Account Manager, SMB (BCH)

Are you looking for a high energy, strategic, and fast-paced position as an Account Manager, SMB (PAC)? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams.

We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care.

Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent.

Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy.

Additionally, Relias pays for the employee portion of the monthly healthcare premium!

• Flexible work environment with onsite and work from home options you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program a great introduction to our company, customers and culture!
• Growth and career advancement opportunities! 20%+ annual employee promotion and transfer rate Multiple development program options leadership development, professional development curriculums, and Nanodegree options in both technology and data science Professional development gained from conference attendance and participation in organizations like NC Tech

WHAT YOU’LL BE DOING :

• Developing and managing overall account strategies for specific named account customers
• Responding to customer inquiries regarding products and services
• Positioning and selling new Relias solutions to organizational stakeholders
• Initiating and delivering proposed solutions to meet the needs of the assigned customers
• Collaborating with Sales, Finance and Operations leadership to refine specific account management strategies to meet customer needs and optimize sales and retention opportunities.
• Collaborating with Customer Success to ensure a stellar customer experience
• Meeting or exceeding monthly sales quotas on a consistent basis through identification and closing of expansion or add on subscription sales
• Maintaining regular account contact with customers to track value and success metrics as well as educate them on any new Relias product updates and / or new solutions.
• Managing leads, renewal and expansion opportunities, and forecasts consistent with operational requirements and KPI tracking
• Working with at-risk clients to resolve service issues or concerns with product offerings or mix; facilitating renegotiations to retain client and improve overall satisfaction.
• Coordinating the preparation sales documentation and billing, such as renewal quotes, terms of pricing, invoicing, and payments.

YOU’VE GOT WHAT IT TAKES IF YOU HAVE :

2-3 years’ experience in Account Management and comfortable selling new products / solutions into an existing client base.

Ideally this experience would be within a SaaS business model.

Proven track record of success in customer renewal management

Prior experience interacting with customer

Ability to manage difficult client situations

Ability to respond promptly to client needs

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages

Effective verbal and written communication skills

Ability to effectively negotiate within established parameters

Exercising discretion and making decisions on pricing options and contract terms on renewals and upsells based on set parameters and goals

Consistent exercise of independent judgment and discretion in matters of significance

Attention to detail and incredible follow through

Exceptional interpersonal and communication skills (written and verbal)

EDUCATION REQUIRED :

College degree or equivalent