P&C Claims Manager (2396)

Summary :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities :

• Assist clients with the reporting of P&C claims. This responsibility requires the ability to interpret P&C policies to determine which coverage(s) apply so that all appropriate insurers are notified.
• Act as a liaison between clients and insurers to ensure that claims are being handled in a timely manner with the best possible outcome for all concerned.
• Assist clients to resolve coverage issues and to negotiate settlements.
• Review summons and complaints for proper handling and reporting to appropriate carriers.
• Respond to inquiries from clients, adjusters, producers, attorneys and claimants, not only as inquires may relate to a claim, but also from the servicing standpoint.
• Set up and maintain claim files; prepare faxes, cover letters and other correspondence as necessary.
• Document all communications in the agency management systems.
• Notify account managers and producers of any potential client or coverage issues.
• Notify Loss Control of any potential safety issues that have resulted in a claim or could give rise to a claim.
• Monitor progress of claims to satisfactory conclusion.
• Participate in carrier claim reviews with the client.
• Set priorities and manage workflow to ensure efficient and timely processing of all responsibilities.
• Work as a team within the needed timeline and production capabilities. Interact with others in a professional effective, supportive, and productive manner.
• Maintain cordial and effective relations with clients, co-workers, carriers, vendors, and other business contacts.
• Interact with others, using good communication skills and provide information and guidance as needed to achieve the business goals of the company.
• Stay informed on legislative updates, products and program developments, including new technology to continue to improve knowledge and performance.

Key Competencies :

• Knowledge of coverage forms, processing procedures and practices.
• Problem solving skills.
• Excellent written and oral communication skills.
• Excellent organizational and time management skills
• Ability to multi-task and prioritize assignments.
• Basic math skills.
• Excellent teamwork skills,
• Ability to make good judgment
• Ability to handle sensitive situations.

Education and / or Experience :

• 10+ years of property & casualty claims experience.
• Intermediate to advanced computer skills, including a working knowledge of Microsoft Office programs.
• Ability to interact effectively with a wide variety of people
• Ability to work independently with little supervision

Certificates, Licenses, Registrations :

Valid P&C Brokers License

WHY JOIN EPIC?

• Ranked #17 Top 100 Largest U.S. Broker by Business Insurance
• Awesome Benefits : 401K matching, Generous Time Off Policy, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!).
30+ days ago