A company is looking for a SVP of Customer Success to lead and optimize customer engagement and satisfaction initiatives.
Key ResponsibilitiesDrive customer success outcomes including activation, adoption, implementation, and retentionEstablish and monitor key performance indicators to ensure operational excellence and continuous improvementCollaborate with cross-functional teams to enhance the customer journey and engagement modelsRequired QualificationsMBA or equivalent experience required7+ years of experience in customer-facing leadership rolesProven track record of managing customer relationships and achieving high satisfaction and retention ratesStrong financial acumen with experience in pricing and segmentationExecutive-level experience in a fast-paced customer success environment
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