Customer Support Assistant

Customer Support Assistant

Iris Comm Lab is dedicated to delivering impactful communication solutions that bridge technology and human interaction. Our commitment to innovation and customer service excellence drives us to continually improve and adapt, ensuring our clients receive the best possible support.

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our company. As a Customer Support Assistant, you will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring that our customers receive the highest level of assistance.

Job : On site Location : Minneapolis, MN Pay Range : $950- $1150 per week

Key Responsibilities

• Provide prompt and courteous responses to customer inquiries via phone, email, and chat.
• Identify and troubleshoot customer issues, providing effective solutions in a timely manner.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with internal teams to resolve customer complaints and escalate issues when necessary.
• Educate customers on product features, services, and usage best practices.
• Assist in the creation of customer support documentation and FAQs to improve self-service options.

Skills, Knowledge and Expertise

Benefits