We are seeking a detail-oriented Workforce Manager to join our team. In this role, you will be responsible for managing workforce planning, forecasting, and staffing models to ensure optimal resource allocation and employee productivity.
You will collaborate closely with internal teams and clients to deliver accurate and actionable insights. This is a remote position or you can work on-site in our Sioux Falls, SD office.
Key Responsibilities : Develop and maintain workforce planning, staffing, and forecasting models. Analyze data to ensure optimal staffing levels, balancing operational efficiency with employee satisfaction.
Present workforce strategies, trends, and forecasts to clients and stakeholders in a clear and professional manner. Identify and address workforce challenges through data analysis and proactive planning.
Collaborate with department leaders to align staffing models with business needs and client expectations. Ensure compliance with company policies and industry regulations.
Continuously assess and improve workforce management practices. Manage and develop the team of current WFM Analysts. Requirements : Strong analytical skills with a keen attention to detail.
Proficiency in workforce management software and tools (e.g., Excel, Verint, Genesys etc.). Excellent communication and presentation skills, with the ability to explain complex data to non-technical audiences.
Experience in forecasting, data analysis, and workforce optimization. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
Previous experience in the workforce management field required. Experience with WFM in a BPO preferred, but not required.
Benefits : Comprehensive health, dental, and vision insurance. Paid time off and holidays. Professional development opportunities.
Collaborative and inclusive company culture. Remote : Equipment will be shipped to you. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.
Company will provide equipment If you are a data-driven professional with a passion for workforce optimization, we encourage you to apply! Please submit your resume and a cover letter explaining your experience in workforce management and forecasting models.
We are an Equal Opportunity Employer and welcome applicants from all backgrounds to apply. NOT YOUR ORDINARY CALL CENTERᵀᴹ Powered by JazzHR
Workforce Manager
We are seeking a detail-oriented Workforce Manager to join our team. Company will provide equipment If you are a data-driven professional with a passion for workforce optimization, we encourage you to apply! Please submit your resume and a cover letter explaining your experience in workforce managem...
Travel Nurse RN - Case Manager - $1,794 per week in Sioux Falls, SD
Are you looking for your next travel assignment or to kick off your traveler career? Voca offers a full benefits package, a high level of individualized support, and a strong, traveler-first culture....
Case Manager RN - Travel - $1,579 per week
TravelNurseSource is working with Voca LLC to find a qualified Case Manager RN in De Smet, South Dakota, 57231!. ...
Manager, Learning Operations
JobPosting","title":"Manager, Learning Operations","datePosted":"2024-10-18T00:00:00","validThrough":null,"description":"How You'll Make a Difference\nYou will be responsible for supporting the operational aspects of PMI's learning programs, ensuring efficient processes and workflows for the deliver...
Store Manager
Work Where You Matter: At Dollar General, our mission is Serving Others! We value each and every one of our employees. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive. Dollar General Corporati...
Social Ministries Case Manager
The starting salary for this position is $15.The Salvation Army, an international movement, is an evangelical part of the universal Christian church.Its message is based on the Bible.Its ministry is motivated by the love of God.Its mission is to preach the gospel of Jesus Christ and to meet human ne...
Regional Account Manager - Sioux Falls, South Dakota
James Hardie Building Products Inc. Hardie products offer long lasting beauty and endless design possibilities with trusted protection and low maintenance. The company pioneered modern fiber cement building products and continues to invest in innovation to transform the industry. The Regional Accoun...
Clinical Specialist/Case Manager - Children, Youth and Family Services
Clinical Specialist/Case Manager – Children, Youth & Family Services. ...
Senior Community Disaster Program Manager
Senior Community Disaster Program Manager. Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements. We are committed to the diversity of our workforce and to deli...
Restaurant General Manager - 031429 - Mitchell, South Dakota (Mitchell, SD)
As a General Manager your mission is to reinforce the Border Foods CORE values, to include Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. The purpose of the General Manager is to make the lives of the employees and the guests better by creating opportunities to positively ...