Administration - Dispatcher

Administration - Dispatcher

Clearwater Beach, Clearwater, FL, USA Largo, FL, USA Oldsmar, FL, USA Tampa, FL, USA Req #1315 Thursday, June 20, 2024

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

Alliance Fire & Safety, recently joined the Impact Fire Services team. As a subsidiary company of Impact Fire Services, Alliance Fire & Safety is a full-service provider and a leader in the fire and safety industry since 1992 covering the west coast of Florida

The main objectives of this position are to support the operations management team in a dispatching / administrative role.

This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service / support and technician support.

The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.

Job Responsibilities :

Managing a high volume of calls both in and outbound and emails daily. Making a measurable number of outbound calls daily to schedule customers.

100 to 150 Calls / Day.

Dispatching work to Technicians

Preparing and sending required assignments to field technicians.

Learn service area maps to ensure efficient scheduling with minimal drive time in geographic area.

Maintain 40 hours per week schedule for assigned technicians in the associated territory.

Review work orders completed by the technician for returns.

Communicate effectively with technicians as well as other service coordinators, service manager.

Strong attention to detail and problem solving.

Performing triage on incoming customer calls

Scheduling service for customers as necessary

Dispatching technicians to perform service at customer sites as necessary.

Answer phone calls, text or email messages

Provide customer support as necessary

Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking

Job Requirements :

Dispatching / Administrative experience

Strong customer service skills

Above average typing speed

Strong grammatical and spelling skills

Competency with Microsoft Office Suite

Pleasant and professional phone manner

Neatness and organizational skills

Excellent listening and communication skills

Ability to manage multiple priorities

A strong work ethic and professional appearance

The ability to fit in with our culture of teamwork

An ability to quickly learn new tasks

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability / veterans.

Other details

• Pay Type Hourly
• Clearwater Beach, Clearwater, FL, USA
• Largo, FL, USA
• Oldsmar, FL, USA
• Tampa, FL, USA
23 days ago