Engagement Type
Contract
Short Description
VDEM - Help Desk Analyst 4
MAX VENDOR RATE 38.75
Complete Description
- Troubleshoot, track and remediate issues on end user computing hardware and software systems.
- Provide Tier 1 / 11 end-user support at multiple VDEM office locations (Moorefield, EOC, and DTW).
- Advocate for the user and systems that allow for greater efficiencies within the scope of security standards.
- Exhibit personal integrity regarding providing users with the best solutions, while guiding users on how to best utilize the systems.
- Deliver IT support to ensure all end user computing devices and systems for all VDEM office locations are operational. End User computing devices include, but not be limited to, computer equipment, standard COTS software applications, peripheral devices, and network copiers, printers, and fax machines.
- Ensures day-to-day operations for agency end user by monitoring the VCCC Help Desk tickets and internal Request Tracker.
Review queue, action or assign those for VDEM IT Help Desk, and escalate as needed.
- Provide maintenance and update of all VDEM end user computing devices (laptops, desktops, peripherals, and network accounts, etc.).
- Develop and maintain documentation on the VDEM Collaboration and MS Teams sites to assist users and business units to support day-to-day technology needs.
- Coordinates, tracks and updates hardware assets information in the CMDB (system of record).
Provides timely and effective communications regarding readiness status within assigned deadlines.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
CompTia A+
Desired
Years
Keystone Edge Ticketing System
Nice to have
Years
Questions
Description
Question 1
Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question 2
Please list candidate's email address.
Question 3
Please list the city / state where the candidate is located.
Question 4
This position requires an ON-SITE interview and ON-SITE work. If the candidate is not comfortable with this, DO NOT SUBMIT!!!
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