Job Description :
- Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break / fix instructions, ticket routing, and escalation to Level 2 and Level 3 support.
- May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed.
- A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem.
- Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.
Senior Help Desk Analyst
Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support. ...
Help Desk Analyst- Tier I and II
Years of Federal IT Help Desk Experience . ...
Help Desk Analyst
In addition to local desktop support, you will be asked to assist the team with remote end-user support via our helpdesk phone queue and ticketing system. At Map Communications, we are looking for team-oriented individuals with a background in IT helpdesk support to provide an. Field calls from a he...
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Engagement Type </h5> Contract<h5> Short Description </h5><font face=\"Arial, Helvetica, sans-serif\">VDEM - Help Desk Analyst 4</font><br>MAX VENDOR RATE 38. Ensures day-to-day operations for agency end user by monitoring the VCCC Help Desk tickets and ...
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Experience with ITSM or Helix ticketing system to document Tier 2 helpdesk issues. ...
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