Desktop Support Technician

Description : Description

Description

Close supervision involving detailed instructions and constant checking on work performance. Post-sale installation and maintenance response of communication products.

Performs hardware installations, site equipment audits, and responds to customer service requests. Works to resolution in a break fix environment.

Primarily focused on mobile and station work associated with Conventional, SmartNet Trunking, and Paging Systems. Single-site conventional, trunked, or paging customers.

Provides primary point of contact for 2-5 customer sites plus mobile backup for other technologists. Familiar with basic communication concepts.

Basic understanding of rf, telecommunications, and computer networking. General / Intermediate knowledge of computer hardware and applications required for troubleshooting, characterization and resolution of issues for technology of responsibility.

General / Intermediate knowledge of basic electronic level meters (i.e., DVM, Scope, Wattmeter).Associates Degree or Technical certificate or military training and 2 years technical work experience

Description

Experience : 1 - 2 years.

Department Description

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners.

Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best!

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems.

The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

Job Duties :

Programming of mobile and portable radios, and infrastructure (training will be provided).

Organize and pack radio kits for shipment.

Data entry into MS Excel spreadsheets and MS Word forms to include barcode scanning.

Equipment Unloading / loading of pallets.

Pick and pack radio system parts / kits for customer specifications.

Assist with stock take and maintaining accuracy of subscriber inventory.

Assist with receiving, handling and dispatching subscriber goods coming into, or going out of the facility.

PC Desktop Support / System Admin Level 1

Intake call notes :

Do you have any time off planned during the Hiring process? If so, do you have anyone designated to do interviews on your behalf. Only the holidays.

Assignment duration : minimum of 12 months

Temp to hire or Temp only : Temp for now but could turn into a perm position if the business needs changes and based on the resources performance

If Temp to hire. Does this position require a degree? Associate or equivalent

100 % Onsite at the customer location - Washington, DC Zip 20223 - Near Capital One arena / China Town area.

Travel required to other location in the DMV, candidate must submit invoice for reimbursement.

Work Schedule : Mon- Fri 8-5

Will this resource work any OT? Scheduled OT as needed.

Are there any additional security checks required? Yes, Need to be able to pass US government Financial (bankruptcy, foreclosure, credit delinquencies or defaulted loans is a failure) and criminal security checks.

If they have previous clearance is a huge plus. Any Drug Use is not acceptable because of Federal Gov't Requirements. Clearance is DHS Public Trust

Does the position support a customer that requires the resource to be a US citizen? Yes, customers require anyone working on equipment to be a US citizen.

Green Card is not acceptable. This role is contingent on passing the customer’s DHS Public Trust clearance process FICO Score of 650 or above preferred.

Does this person need to drive a Motorola vehicle or rental? No

Will there be any lifting? If so, how many pounds? 20 to 50 lbs - anything 35 lbs can be assisted lift - hardware equipment

Does this position require safety-sensitive’ functions No

How long will the training be for this resource before they are expected to work independently : 4 weeks and could change based on the resource knowledge.

Training will be on the job

Interview Information : 2 interviews - 1st interview 30 min Google Meet and 2nd interview 60 mins Google Meet

What’s your department’s function within the company? provide mobile communication systems for Law Enforcement, Government & Public Safety Communications customers.

What’s the structure of your current team and who will your new hire report to? Sr Field Service Mgr

Will your new hire have any direct reports? No

What are the main responsibilities that your new hire will have? check and program Motorola radios, routers, switches and desktop PCs

What qualifications are must-haves : must be able to login to computers, update info on a spreadsheet (Excel and / or google sheets) and / or updating data in the systems (home grown system) - must be able to follow instructions.

Customer facing experience.

What would be some nice-to-have skills : Motorola radio experience, PC help desk support, programming, test equipment, any networking experience

Do export controls apply? (Applicable to US Only)