Automation Engineer - EM7 Platform (WebEx) WxCCE

The application window is expected to close on 10 / 31 / 24.

Who We Are

The Collaboration Technology Group (CTG) is at the forefront of innovation, powering the Webex suite of products-including UCMC, Webex Calling, Webex Meetings, and Contact Center.

We are a complementary team of engineers, developers, and technologists, committed to redefining the way people connect and collaborate.

Our mission is to create seamless, secure, and intelligent collaboration experiences for businesses worldwide.

As a part of Cisco, a global leader in networking and technology, we're passionate about solving complex problems, driving digital transformation, and delivering high-impact solutions that empower teams to work smarter, faster, and more efficiently.

Join us in shaping the future of collaboration technology!

Who You'll Work With

You will work within our outstanding Workplace Deployment and Operations team as part of the Workplace Collaboration organization at Cisco.

We are Innovators, we drive innovation to propel employee business transformation while maintaining operational quality.

We are Accelerators, we accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success.

We are Transformers, as Workforce Collaboration, we transform the employee experience by being our own customer first with agility, quality, and security, we continuously deliver business.

What You'll Do

In this role, you will be responsible for the design, implementation, and maintenance of our monitoring systems including ScienceLogic EM7.

You will play a critical part in ensuring the reliability, performance, and scalability of our enterprise infrastructure through proactive monitoring and solving.

Working closely with our operations, network, and systems engineering teams, as well as other collaborators across various departments to ensure availability and efficiency of the platform.

As a Tooling and Automation Engineer, you will

• Develop Automation : Design and maintain Ansible-based automation workflows to improve infrastructure performance and efficiency.
• Infrastructure as Code : Build Ansible playbooks and modules for provisioning, configuration, and orchestration across environments.
• Collaborate & Integrate : Work with IT teams to identify automation opportunities and integrate Ansible with CI / CD pipelines and cloud platforms.
• Diagnose and resolve automation issues while ensuring system reliability.
• Continuously enhance automation processes, adhering to the best methods and security standards.
• Collaborate with team members to align automation with business needs.
• You'll play a vital role in advancing automation within Cisco's Collaboration Technology Group (CTG).

Who You Are

You are a self-motivated and meticulous engineer with a deep understanding of network and systems monitoring technologies, specifically in using ScienceLogic EM7.

You have a strong technical background and are comfortable working in sophisticated environments. Your passion for problem-solving and commitment to optimizing system performance drive you to continuously innovate.

Excellent communication skills and the ability to work effectively in a team are key strengths, as are the ability to adapt to constantly evolving technologies and environments.

Minimum Requirements

• 2+ years experience in the administration and support of complex, Linux-based enterprise software applications.
• Proven experience with one or more scripting / programming languages (Bash / POSIX, Perl, Python, C, Go, PHP).
• Experience with infrastructure automation using Ansible.

Preferred Requirements

• Understanding of Ansible runners including AWX, and Tower.
• Knowledge of MySQL, PostgreSQL, or SQLite.
• Good understanding of SNMP protocol. Must demonstrate familiarity with SNMP commands, MIBs, and OIDs.
• Basic understanding of various devices in Collaboration, Networks, DataCenter, and Security portfolios.
• ScienceLogic EM7 certification or equivalent experience.
• Experience with cloud platforms and monitoring hybrid cloud environments.
• Knowledge of ITIL practices, specifically incident and problem management.
• Experience integrating ScienceLogic EM7 with other IT operations tools such as ServiceNow, Splunk, or SolarWinds.
• Familiarity with DevOps practices and tools like Docker, or Kubernetes for automated monitoring setups.
• Strong understanding of security monitoring and compliance requirements within an enterprise environment.

Why Cisco?

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely.

We're helping those who work in the health service connect with patients and each other; schools, colleges, and universities to guide in even the most exciting of times.

We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We take on whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together.

We celebrate and support one another - from big and small things in life to big career moments. And giving back is at our core (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Without diversity and a dedication to equality, there is no way to move forward.

Our 30 Inclusive Communities, which bring people together around commonalities or passions, are leading the way. Together we are dedicated to learning, listening, and caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are.

Passion for technology and world-changing? Be you, with us! #WeAreCisco

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