Automation Engineer - Splunk (WebEx) WxCCE

The application window is expected to close on 10 / 31 / 24.

Who We Are

The Collaboration Technology Group (CTG) is at the forefront of innovation, powering the Webex suite of products-including UCMC, Webex Calling, Webex Meetings, and Contact Center.

We are a complementary team of engineers, developers, and technologists, committed to transforming the way people connect and collaborate.

Our mission is to create seamless, secure, and intelligent collaboration experiences for businesses worldwide.

As a part of Cisco, a global leader in networking and technology, we're passionate about solving complex problems, driving digital transformation, and delivering high-impact solutions that empower teams to work smarter, faster, and more efficiently.

Join us in shaping the future of collaboration technology!

Who You'll Work With

You will work within our outstanding Workplace Deployment and Operations team as part of the Workplace Collaboration organization at Cisco.

We are Innovators, we drive innovation to propel employee business transformation while maintaining operational quality.

We are Accelerators, we accelerate digital solutions to generate cost savings and efficiency gains for enterprise growth and success.

We are Transformers, transforming the employee experience by being our own customer first with agility, quality, and security, and continuously delivering business value.

What You'll Do

As a Splunk Engineer, you will be responsible for designing, implementing, and optimizing Splunk solutions for enterprise Collaboration environments and technologies including, but not limited to WebEx, and Contact Center.

You will work closely with multiple teams to help design and build analytics to increase efficiency and accuracy for the NOC and increase customer satisfaction.

You will ensure that data is ingested, indexed, and visualized effectively to provide actionable insights for monitoring, security, and business intelligence.

Who You Are

You are a self-motivated and meticulous engineer with a passion for data analytics and problem-solving. You have a strong technical background and are comfortable working in sophisticated environments.

Your passion for problem-solving and dedication to optimizing system performance drive you to continuously innovate. Excellent communication skills and the ability to work effectively in a team are key strengths, as are the ability to adapt to constantly evolving technologies and environments.

What You Will Do

• Designing and implementing Splunk solutions to enhance NOC efficiency.
• Working with Event Management to reduce alert noise and increase accuracy for Incident Management.
• Advising the Platform architecture team on requirements to monitor the capacity and performance of Splunk servers.
• Developing automation outside Splunk as time allows.
• Handling data ingestion and data normalization.
• Using GenAI, Splunk MLTK, and Splunk ITSI applications.
• Applying knowledge of UC-dependent technology such as Routing and Switching, Data Center, and Security.

Minimum Requirements

• 3+ years of Splunk Administration or Engineering experience, including expertise in Splunk Search Processing Language (SPL) for complex queries.
• Strong understanding of Collaboration technologies, associated applications, and foundational elements, and an understanding of how they function on the network.
• Experience in crafting complex queries and developing reports and dashboards.
• Experience in scripting (Python, Bash) for automation within Splunk.
• Experience with log ingestion from multiple sources.

Preferred Requirements

• Understanding of Ansible runners including AWX, and Tower.
• Understanding of Splunk architecture and components (indexers, search heads, forwarders).
• Familiarity with DevOps tools and CI / CD pipelines.
• Experience handling large-scale Splunk deployments.
• Experience with SIEM solutions and incident handling.
• Splunk Developer, Splunk Core Power User Certification, or Splunk Administrator or equivalent certification.
• Expert level of understanding of Splunk ML capabilities.
• Understanding of generative AI capabilities and usage.

Why Cisco?

WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.

We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to guide in even the most exciting of times.

We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We take on whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together.

We celebrate and support one another - from big and small things in life to big career moments. And giving back is at our core (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward.

Our 30 Inclusive Communities, which bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, and caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are.

Passion for technology and world-changing? Be you, with us! #WeAreCisco

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