Patient Care Coordinator

Qualifications

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of medical terminology, medical services, and products
• Knowledge and adherence to all Medical Spa and club rules and policies
• Knowledge of all Spa, salon and medical Associate's positions and types of services performed.
• Knowledge of all Medical Spa products
• Knowledge of spa software systems
• Knowledge of Microsoft Outlook, Microsoft Word, Microsoft Excel
• Knowledge of staff's working schedules
• Knowledge of client charting system
• Knowledge of all rules and regulations set forth by OSHA, HIPAA and other governing arenas
• Knowledge of all medical equipment used in treatments.
• Knowledge of basic filing and record retention
• Knowledge of Club's emergency procedures.
• Highly organized, with attention to detail.
• Excellent communication skills.
• Ability to operate a multi-line telephone system and point-of-sale system.
• Customer service skills
• Basic operation of medical equipment
• Ability to maintain confidentiality of classified information and conversations.
• Ability to communicate to all Medical Spa guests, Associates, and service providers in a courteous, friendly and professional manner.
• Ability to maintain a positive attitude while navigating stressful situations.
• Courteous, friendly, cooperative, and flexible.
• Proper telephone etiquette
• Ability to prioritize action items and respond accordingly.
• Ability to acknowledge mistakes and move forward.
• Self-motivated
• Ability to give and receive feedback in a positive manner from management and peers.
• Ability to listen, show empathy, and react positively to suggestions from members, coworkers, and management. EXPERIENCE
• Minimum of 18 years of age
• Minimum of 2 years of experience in the medical field
• Current CPR Certification required (Red Cross or American Heart Association) or obtained within 30 days of employment. EDUCATION
• High school graduate or equivalent. WORKING CONDITIONS / PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position requires a normal level of physical activity (sitting, standing, walking, and typing). May sit at a computer for extended period of time and may lift office supplies and products on occasion.
• This position deals with outside personnel such as residents and clients on a regular basis with contact in various forms such as in person, phone, and email.
• Extreme environmental conditions do not exist.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing is as needed. Physical Demands

While performing the duties of this job, the Associate will frequently stoop / bend, twist, sit, reach above shoulders, reach at waist levels, reach below knees, pull / pull, and grasp with fingers.

The Associate will occasionally squat, climb, kneel, stand, and lift up to a maximum of twenty-five (25) pounds.

Percentages represent amount of time estimated. Continuously (71-100%), Frequently (41-70%), Occasionally (16-40%), Intermittently (0-15%) JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job.

While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

This job description replaces all previous descriptions for this position. An Equal Opportunity Employer

The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin / ancestry, accent or ability to speak English, age, disability, marital / familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

Job Description

Our Mission

The Bay Club Company is a hospitality company.

We provide experiences which celebrate a healthy and vibrant lifestyle. Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day.

We call them the "Actions We Live By." Our Core Values :

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough.

And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person we are a part of a powerful team.

One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

GENERAL SUMMARY

Performs a variety of supportive patient care activities to assist medical professional providers in the treatment of cosmetic dermatology and dermatology services.

Provides exceptional customer service for the members and guests of The Medical Spa at PRO Sports Club, while enforcing Club and Spa rules and policies.

Job responsibilities are performed with enthusiasm and friendliness and a willingness to help others. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

• Warmly greets all Medical Spa guests and Associates by name and provides a courteous good-bye while performing duties
• Accommodate all guests' requests expediently, courteously and in a gracious manner making them feel welcome and attended to
• Anticipates needs of guests and Associates and executes whenever possible.
• Promptly check in guests and escort to lounge or treatment room
• Answers all telephone calls promptly and courteously and remains calm and professional when handling guest opportunities.
• Documents all questions and concerns from patients and gives to physician or service provider, along with patient's chart.
• Provides accurate and timely follow through with guest requests.
• Assist in operating billing system, processes patient payments, and reconciles register at the end of the day
• Checks for incoming faxes and distributes to appropriate staff in a timely manner.
• Coordinates patient appointments
• Oversight of scheduling system for physician and service providers. Troubleshooting as needed.
• Coordinate various paperwork required for all visit types, including procedure financing, consent forms and insurance forms.
• Assists in the maintenance, care and cleaning of all front office and lounge equipment and supplies.
• Accurately enter in all patient information into NexTech
• Prepare charts for next day's patients, including all proper documents.
• Makes reminder / confirmation calls 48 hours prior to appointments.
• Prepare any necessary consultation packets (IPL, Laser hair, miraDry, Smartlipo, Fraxel)
• Maintains inventory of forms, brochures, and files in front office and retail area
• As needed, assists with monthly / quarterly physical inventories
• Ensures all product varieties are represented on stage (stocks retail shelves upstairs)
• Processes damaged or defective goods and returns to vendor as needed.
• Keeps workstation clean and free of personal items.
• Assists in keeping medical office, waiting area and treatment rooms in show-ready condition.
• Assist in the maintenance of records and files reflecting up-to-date patient progress, care plans, insurance and HIPAA, OSHA and AAAHC compliance.
• Pick up and distribute incoming mail (twice) daily.
• Support Spa Manager with assigned projects as needed.
• Willing and able to work extra hours and a flexible schedule when called upon.
• Attends all department meetings.
• Communicates questions and concerns by members, guests and cast members to management in a timely manner.
• Reports any unprofessional behavior from client or other Associates to management.
30+ days ago