- Supervise and oversee Spa staff, ensuring they adhere to job duties and standards.
- Maintain and update a comprehensive daily communications log for all Spa Associates.
- Evaluate inventory needs monthly and initiate re-orders from vendors as required.
- Prepare purchase orders for necessary supplies from vendors.
- Maintain and update Spa desk procedures to keep them current with the latest policies and protocols.
- Review and coordinate group bookings, addressing specific group needs and preferences.
- Regularly review the master file activity report to stay informed about Spa operations and trends.
- Thoroughly review reservation activity reports daily to verify the accuracy and availability of treatments.
- Assess the daily business needs of the Spa and allocate resources accordingly.
- Conduct regular inspections of the Spa and its facilities throughout the day, addressing any defects or operational issues.
- Report any defects or operational issues to the Manager / Director, housekeeping, and / or Engineering departments.
- Review resumes and communicate necessary staff changes or adjustments for arriving groups.
- Maintain the overall quality of service and appearance within the Spa, taking corrective actions when necessary.
- Ensure daily laundry requirements are met.
- Conduct monthly inventory counts of Professional Inventory for salons, spas, esthetics, and retail areas.
- Maintain accurate labeling of products and oversee transfers between Professional and Retail inventory.
- Address guest complaints promptly and find appropriate solutions to resolve issues.
- Foster a positive work environment and morale among the entire staff.
- Be prepared to cover Concierge and / or Spa Attendant positions during staff absences or when business demands.
The Laurel Hotel and Spa - Operations Supervisor
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Spa Supervisor
Supervise and oversee Spa staff, ensuring they adhere to job duties and standards. Maintain and update a comprehensive daily communications log for all Spa Associates. Maintain and update Spa desk procedures to keep them current with the latest policies and protocols. Regularly review the master fil...
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