Rep, Member Engagement - In Office (Bilingual Spanish)
JOB DESCRIPTION
Job Summary
Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints.
Resolves member inquiries and complaints fairly and effectively. Provides product and service information to members and identifies opportunities to maintain and increase member relationships.
Recommends and implements programs to support member needs.
KNOWLEDGE / SKILLS / ABILITIES
- Performs member outreach calls in states supported by Molina Healthcare to enforce member retention
- Answers incoming calls regarding Medicaid members in PEND status and those having Re-determination renewal dates.
- Helps members complete necessary paperwork related to either Medicaid eligibility renewal process.
- Assists Medicaid Members in contacting their social worker regarding eligibility issues and follow-up with members to ensure follow through, if allowed by the member's respective state.
- Accurately and timely documents member retention contacts in appropriate database.
JOB QUALIFICATIONS
Required Education
HS Diploma
Required Experience
1-3 years
Required License, Certification, Association
Must have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.
Preferred Education
Associate's Degree
Preferred Experience
3-5 years
To all current Molina employees : If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.
Pay Range : $16 - $26.42 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and / or skill level.
About Us
Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance.
If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission.
Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package.
Molina Healthcare is an Equal Opportunity Employer (EOE) M / F / D / V.
Job Type : Full Time Posting Date : 08 / 30 / 2024
Rep, Member Engagement - In Office (Bilingual Spanish)
Answers incoming calls regarding Medicaid members in PEND status and those having Re-determination renewal dates. Provides new and existing members with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints. Provides product and service information...
Member Services Community Engagement Representative - Bilingual Spanish
Responds to member inquiries and requests concerning benefits, services, clinical coordination, claims and complaints within a community center environment to ensure high quality customer service to members. Proficient in systems, Market Prominence, Guiding Care, Symplr, InComm OTC, Salesforce, with...
Bilingual Spanish Member Associate
Key Responsibilities:Explain plan procedures, benefits, and services to membersDocument incoming calls and assist with member requests and complaintsFoster good customer relations and assist with outreach programsRequired Qualifications, Training, and Education:Minimum 3 months of relevant experienc...
Bilingual in Spanish Direct Support Specialist
As a Youth Care Worker, you’ll make meaningful connections with incredible kids every day! You’ll become a mentor and trusted advisor to refugee teens taking the next steps in their American journey. You’ll provide guidance, teach skills, create fun, encourage learning, and foster a safe and nurturi...
Licensed Family Therapist (Bilingual in Spanish)- CC540701
Perform the basic accountability tasks related to the job, which include compiling and maintaining all necessary records. Actively participate as integral part of the CCBHC multidisciplinary team including family care plan and collaboration. Licensed Master’s degree in social work, counseling, educa...
Licensed Master Social Worker (LMSW) / Bilingual in Spanish
Greenlife Healthcare Staffing is currently seeking a Licensed Master Social Worker (LMSW) to fill an opening with an Article 31 facility located in the Bronx, New York. Greenlife Healthcare Staffing is a nationwide recruitment agency, matching both new grads and advanced practitioners to hospitals, ...
Front Desk Receptionist-Bilingual in Spanish
Bilingual in Spanish required Benefits: Health insurance Dental insurance Vision insurance Flexible spending account Life insurance Paid time off Paid holidays Full Training Provided About us: Hamaspik HomeCare provides a variety of homecare services in the comfort of the patients’ homes. The ...
Certified Family Peer Support Partner (Bilingual in Spanish)-CC531301
Work collaboratively with parents/legal guardians in advocating, parenting, care planning and effectively engaging and interacting in a strengths-based manner. Actively participate as an integral part of the CCBHC multidisciplinary team including family care planning and collaboration. Perform the b...
Social Worker - Outpatient Behavioral Health - Bilingual proficiency in Spanish, Mandarin, Cantonese, or Arabic is preferred
Develops initial and treatment plan reviews two weeks before due date and involves clients in the individualized treatment-planning process. Demonstrates effective planning and organizational skills to manage scheduling prioritize responsibilities and preparing for deadlines. The Social Worker is as...
Dispatcher (Must be Fully Bilingual in Spanish)
Interested in data and technology – Demonstrated comfort using software—interest in learning data analysis required to optimize a fleet and comfort with learning new internal tools. Opportunity to join a growing enterprise featuring dedicated, talented, and fun individuals. Our dispatchers are detai...