Guest Services Agent

Who We Are :

The Meritage Resort and Spa :

Named one of the "Top Resorts in Northern California" by Condé Nast Traveler, The Meritage Resort and Spa ushers in a new way to discover Wine Country.

Nestled amongst the rolling hills of Napa, you will find 467 rooms, including 51 suites, that provide beautiful accommodations paired with luxurious amenities.

Award-winning cuisine, indulgent spa treatments in the serenity of an underground Estate Cave, on-site tasting rooms, a locally sourced artisanal market, and a spacious community lawn for a picnic, play, and private concerts.

The Meritage perfectly blends world-class luxury with exceptional hospitality to bring our guests the ultimate Napa Valley resort experience.

Come join one of the most dynamic teams in Wine Country.

You're Excited About US Because You Will...

• Work directly with hotel guests by welcoming them in an enthusiastic and professional manner, answering questions and responding to requests.
• Register hotel guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures.
• Effectively deals with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger.
• Maintain accuracy of cash banks. Balances funds and provides change.
• Be empowered to creatively resolve guest complaints within the scope of authority.

We're Excited About YOU Because...

• You have guest service or customer service experience.
• You have basic math skills such as addition, subtraction, multiplication and division.
• If working the night shift, you have obtained or are willing to obtain (within 30 days of employment) RBS® (Responsible Beverage Service) alcohol awareness certification.
• You are willing and able to work varying schedules to reflect the business needs of the hotel. Work schedules will include working on holidays, weekends, and alternate shifts.

The expected hourly rate for this position to start is $19.50. The Meritage Resort & Spa reserves the right to modify or update this range at any time.

The actual rate offered will be at the sole discretion of the company and determined by relevant experience, qualifications, and skillset of the final candidate.

A full-time team member in this role is eligible for health insurance, dental insurance, vision insurance, life insurance, 401k, educational reimbursement, and paid time off, including vacation and sick leave.

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job.

It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

See the Job Description for further information about this job.

We are an equal opportunity employer