Sales Support Specialist

Sales Support Specialist

Joining Beacon as a Sales Support Specialist art of a values-driven organization. Our core principles guide everything we do : putting people first, prioritizing safety, doing what's right, taking pride in our work, continuously improving, and making significant strides towards a more sustainable future.

Be part of BUILDing a better tomorrow with Beacon, a leading Fortune 500 distributor of roofing materials and complementary building products in the United States and Canada.

At Beacon, you'll be part of a company committed to making a difference.

What you will earn :

• Competitive Pay : We make sure that your hard work is recognized.
• Medical, Dental, and Vision Benefits : Experience the peace of mind that comes with our comprehensive benefits package designed to prioritize your well-being.
• Employee Stock Purchase Plan (ESPP) : Bolster your financial growth. Invest in your future and become a stakeholder by purchasing company shares at a 15% discount twice annually.
• 401(k) Match : Ensure a secure future with fair matching of your retirement contributions.
• Paid Leave : Recharge and find work-life balance, flexible parental leave for quality family time, generous sick leave, and enjoy paid time off, company holidays, and floating holidays to unwind and pursue personal interests.
• Paid Training and Advancement Opportunities : Open doors to exciting possibilities by engaging in our dynamic learning programs, which include the opportunity to earn valuable certifications.

What you will do :

• Handle customer requests via telephone, fax, and mail, including price quotations, product availability, orders, returns, billing corrections, and product information.
• Address customer complaints and issues promptly and efficiently to ensure satisfaction.
• Coordinate delivery and pickup of customer orders in collaboration with operations teams.
• Prepare price quotations promptly and accurately to support sales efforts.
• Adhere to customer financial services policies and pricing guidelines for consistency.
• Monitor orders and anticipate additional customer requirements to ensure timely fulfillment.
• Collaborate with branches to address inventory and delivery concerns proactively.
• Work with replenishment teams to optimize product line and stock levels based on demand.
• Manage cash reconciliation processes and oversee stock of tool rack items.
• Responsible for setting up and maintaining store displays to enhance product visibility.
• Perform any additional duties as assigned to support sales and customer service objectives.

What you will bring :

• Minimum one year of face-to-face customer service experience.
• Prior experience in front-line customer service roles.
• Experience working in a team-oriented environment.
• Effective communication and follow-up skills with colleagues, customers, and vendors.
• Ability to acquire and retain extensive product knowledge.
• Familiarity with home improvement centers or knowledge of building materials is a plus.
7 days ago