Order Desk Coordinator

Job Description

Job Description

Order Desk Coordinator I

We are looking for a full-time, experienced and self-motivated Order Desk Coordinator to join our Customer Care Team to support the manual entry of sales orders and ensure seamless order processing.

This role involves interfacing with internal customers to answer routine questions, clarify orders, and provide exceptional customer service.

Additionally, the Order Desk Coordinator will contribute to process improvements and support cross-functional collaboration to enhance overall operational efficiency.

Hampton Products is a leading North American provider of both residential and commercial security and door hardware, builder’s hardware, cargo management, and portable security products.

Founded in 1973, Hampton Products provides industry-leading customer service and retail metrics. Hampton’s products are available in major retail stores in North America under the Brinks, Keeper, Universal Hardware and Wright Products brands.

For more information, please visit https : / / www.hamptonproducts.com / .

Essential Duties and Responsibilities :

• Be available to Hampton’s customers during business hours.
• Review orders received by phone or fax to ensure accurate pricing, part numbers, shipping and terms.
• Manually enter orders into Hampton’s ERP system.
• Route complete orders to production or shipping as needed.
• Follow up on order status as needed to ensure the highest level of customer service.
• Manage order correction activities such as address changes, missing shipments and miss-shipments.
• Process sample orders for internal customers.
• Collaborate with other departments and own leader to improve processes as needed.
• Ensure the highest level of consumer satisfaction by providing excellent service and following Hampton’s and Hampton Care’s mission and value statements.

The successful candidate will have the following :

• High school diploma or general education degree (GED); and one to three months related experience and / or training; or equivalent combination of education and experience.
• Must be organized, results driven and self-directed.
• Outstanding interpersonal skills.
• Proficient in Microsoft Office software programs, specifically Outlook, Excel, D3FO, and Word.

Don’t let this job get away. Many feel that Hampton Products is a special place to work, and our core values are the primary reasons for that feeling.

These core values (Inspiration, Caring and Innovation) are the soul of our company, and they are what set us apart. If this resonates with you, here’s your chance to work for an outstanding company that really cares about its employees as well as its customers.

If you are interested, please apply here : www.hamptonproducts.com / careers

Hampton Products International Corporation is an equal employment opportunity employer.