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Service Desk Technician II

VirtualVocations
Oakland, California, United States
Full-time

A company is looking for a Service Desk Technician II to provide professional support and ensure client success.Key ResponsibilitiesProvide support via phone, email, and chat for corporate clientsTroubleshoot issues related to Microsoft Operating Systems and Office productsAssist users with VPN connectivity and remote access problemsRequired Qualifications3-5 years of experience in a call center or service desk environmentKnowledge of Windows 7, 10, 11, and Office 365 supportExperience with user account management and ticketing systemsHigh School Diploma / GED;

Associate Degree in a Technical Field preferredFamiliarity with cloud support and end-user self-service tools

2 days ago
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