Are you a dynamic leader with a passion for developing high-performing individuals & teams and driving business results? Our newly acquired and fast-growing dealership is looking for an experienced Business Development Manager to lead our Business Development Center (BDC).
If you have a strong background in automotive management, a proven ability to mentor individuals, and a focus on continuous improvement, this could be the opportunity for you!
Benefits
Annual Base Salary + Commission
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Retirement Plan
Retirement Match
Responsibilities
Lead and manage the daily operations of the Business Development Center, focusing on maximizing productivity and performance.
Oversee the recruitment, hiring and development of BDC personnel to ensure a highly functioning and motivated team.
Ensure the BDC team efficiently handles all incoming calls, customer-initiated chat inquiries and guests to our dealership.
Monitor CRM activities ensuring effective management of leads and customer interactions.
Collaborate with department leaders to maintain overall BDC processes.
Provide regular reporting to management on BDC performance, including call activity, service appointments and customer engagement outcomes.
Act as the communication bridge between BDC staff and dealership management, ensuring alignment with overall dealership goals.
Support ongoing team development through coaching opportunities, training material management, and performance evaluations.
Maintain and manage processes for chat leads, service deferments, and customer communications, ensuring consistent and timely follow-up.
Foster a positive, results-oriented culture within the BDC, motivating the team to achieve and exceed goals.
Requirement
Strong leadership skills with a proven ability to develop, mentor, and motivate teams.
Excellent communication, organizational, and problem-solving skills.
Proficient in CRM management, with a deep understanding of sales and service processes.
Experience with reporting metrics, identifying trends, and implementing improvements.
Ability to collaborate with all levels of dealership management and build strong working relationships.
Join our growing dealership family and lead the charge in delivering unparalleled customer service and driving the success of our BDC team.
We offer competitive compensation, comprehensive benefits, and an environment where your leadership and innovation are valued.
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