Bilingual E / J Material Control & Inside Sales Specialist (78283-1)
Must be Bilingual Japanese English
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ESSENTIAL JOB FUNCTIONS
Material Control
- Schedule shipments to ensure delivery by promised deadlines.
- Receive orders and assign shipments to appropriate carriers.
- Monitor inventory via an enterprise resource planning system or similar control system.
- Assist outside sales representatives and / or engineers with order status inquiries and special customer needs.
- Resolve delivery problems.
- Analyze inventory procedures; recommend updates and improvements to material control director.
- Perform other related duties as assigned.
Inside Sales and Customer Service
- Process, generate, analyze and maintain quotes, customer POs, sale orders, and RMAs using the ERP system.
- Collaborate with management to develop, plan, prepare and execute on strategic deals in complex sales cycles.
- Develop sales forecasting activities and set appropriate performance goals.
- Successfully match customer price / technical requirements to proposed solutions under the guidance of the Account Managers.
- Effectively communicate client needs to FOA Engineering Team for existing issues, problems, and any requests.
- Take ownership of assigned customers and serve as the lead point of contact for any and all matters specific to your customers.
- Manage various work streams to ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress through monthly / quarterly initiatives to management.
- Develop forecasts; track and analyze key account metrics.
- Identify and grow opportunities and collaborate with the sales and marketing teams to ensure growth attainment.
- Update the status of manufacturing by attending weekly production meetings; incorporating delivery schedule changes into the open order register;
monitoring the backlog for accuracy.
- Organize and maintain information for management on current and historical sales; booking reports; and RMAs from issuance to final disposition.
- Prepare reports which includes collecting, disseminating, and presenting objective data; develop recommendations on cause or corrective action;
and execute expedient follow-up to ensure FOA financial objectives and complete customer satisfaction.
Generate quotations for standard products while maintaining an up-to-date price list as per Account.
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Bilingual Material Control & Inside Sales Specialist
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