JOB DESCRIPTION
Pittsburg State University is accepting applications for a Technical Support Specialist in Information Technology Services.
This position will provide technical advice, assistance and support to computer users in a distributed computer environment by repairing, maintaining, and installing computer hardware, software and other peripherals and systems necessary to conduct the business of Pittsburg State University.
These duties are performed in all university settings including office areas, computer labs, public areas, and more; the expectation being that the employee performs with the most professionalism and efficiency.
Duties and Responsibilities :
45% - Recommend, schedule and perform repairs and maintenance to ensure desktop integrity to clients on campus within established standards and guidelines.
This includes, but is not limited to computer hardware, computer software, peripherals and other devices.
20% - Enter all support issues in the department ticketing program with all steps completed and conversations documented by following client communication and procedures as documented in the tech support standards document.
20% - Work with peers and other ITS staff to provide prompt troubleshooting and proactive planning to ensure continuity and security of the campus network.
This includes following designated standards for setup and on-going service to end-users.
10% - Increase knowledge base by reading, training or other methods to keep up-to-date technically and apply new knowledge to job.
5% - Act as backup administrator for various campus applications as well as other duties as assigned.
Education and Experience :
Required Education and Experience at Hire
- High school diploma or equivalent
- Two years advising and assisting computer users in distributed computing environments
Preferred Education and Experience -
Bachelor’s degree in computer science or related technical field or Industry Certifications
Screening Services (Background Checks) : Your employment with Pittsburg State University is contingent on a satisfactory criminal background check and sex offender check.
Job Type : Unclassified
Appointment Duration : 12 months
Work Schedule : Full Time Monday through Friday, 8 : 00 am 4 : 30 pm
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