Restoration Operations Manager

If you're looking for a job with competitive benefits, big commissions, and the freedom to make as much as you want, then make your move to COIT.

As the leader in the cleaning and restoration industry, COIT has been trusted by homeowners and business owners throughout the United States and abroad for more than 70 years.

Join a known company that is dedicated to keeping our communities clean and healthy and when disaster strikes, putting peoples lives back together.

COIT is more than a job, it is a career. Make Your Move Today!

Be a part of positive change in your community. This position will aide our customers in making their environments clean and healthy, while maintaining your safety in the process.

MAKE YOUR MOVE HERE'S WHAT MAKES COIT A GREAT PLACE TO BUILD YOUR CAREER :

SAFETY :

Be the change to bring our communities back to normal and help keep our communities safe in their homes and workplaces. At COIT we take our employees and our customers safety extremely seriously.

You'll be joining a company that cares about your health and safety.

Tools & Training

We provide all the tools and training you need to succeed on the job. Upgrade your skills with on-the-job training so you can make even more money.

Job Advancement

We promote from within, so you'll have plenty of opportunities to advance your career. We even help employees start their own COIT franchise with financial assistance.

Competitive Benefits :

COIT's attractive benefits include medical, dental, and vision; a 401(k); paid holidays and sick days; life and disability insurance; and more.

CORE Values :

At COIT, our core values are Commitment, Integrity, Opportunity, and Teamwork, and these influence everything we do. Be part of a team that has a strong, dedicated culture that brings out the best in people.

COVID-19 considerations :

We follow all the safety protocols and requirements to keep everyone safe on the job, and take them very seriously. We have continued to operate and provide cleaning and disinfecting services to our customers throughout the pandemic without incident

POSITION SUMMARY :

Hires, trains and supervises operational staff. Monitors compliance with operational procedures and manages system paperflow.

Schedules residential customer service stops.

ESSENTIAL FUNCTIONS :

Creates and implements an Operational Department strategic plan for the division including short- and long-term goals, and a system to monitor progress towards reaching those goals.

This includes achieving topline growth.

• Communicates effectively with customers, customer service, plant and outside personnel.
• Anticipates, prevents and solves problems.
• Supervises, directs and monitors operational staff.
• Conducts regular department meetings following corporate format and including things unique to the department.
• Conducts effective performance reviews for operational staff containing specific performance standards and clear expectations.
• Supports performance by conducting appraisals.
• Regularly inspects safety and cleanliness of company vehicles and equipment. Ensures that company equipment is properly maintained.
• Organizes work and work assignments to maximize accuracy, timeliness, productivity and effective customer service. Suggests and implements performance improvements.
• Confirms and ensures proper completion of On-Location, Sales and Revisit routes. Conducts check-out and check-in; monitors associated paperwork and solves problems.
• Provides timely recognition and feedback to ensure adherence to company policy.
• Administers progressive disciplinary process as required.
• Initiates training program to include new and existing technicians. Implements systems so training program can be documented and monitored.
• On a monthly basis, conducts field visitations using corporate standards.
• Establishes criteria for evaluation of candidates for open positions. Using corporate interview questions appropriately screen for experience and background.
• Monitors safety training for effectiveness. Ensure that safety training is documented and on-going.

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Operations Manager

• Enforces COIT Carpet Cleaning Standards to ensure the highest level of quality.
• Demonstrates technical expertise and commitment to customer service.
• Develops and implements an effective system to communicate with the customers. This information should be used to evaluate performance and establish benchmarks.
• Develops and implements systems to monitor customer concerns from start to finish. The systems should have the ability to track by problem type and by technician involved.
• Implements control systems, problem solving and follow-up procedures to ensure that standards are met. Keeps General Manager informed.
• Wears clean, neat and proper attire every day, setting the standard for the department.
• Represents the operations function on task force assignments relating to areas of responsibility.
• Supports organizational teamwork and acts as an advocate for corporate values.
• Meets corporate standards for attendance and timeliness.

OTHER DUTIES :

• Prepares reports, records and documentation as required or assigned; keeps management informed.
• Maintains effective working relationships and acts in a manner most beneficial to the company.
• All other duties as assigned.

REQUIREMENTS :

• High school completion or equivalent experience.
• Minimum of three years customer service or general business experience.
• Management or supervisory experience helpful.
• Customer relations and sales skills.
• General knowledge of drapery cleaning, fabrics, hardware and installation techniques beneficial.
• General knowledge of hard surfaces; Stone, Tile, Wood and Concrete techniques beneficial
• General knowledge of HVAC cleaning techniques beneficial
• General knowledge of Area Rug cleaning techniques beneficial
• Prior carpet cleaning experience beneficial.
• Data entry or computer operation experience.

PHYSICAL DEMANDS :

This position is mostly a sedentary one. Requires sitting for extended periods of time and using the telephone, computer keyboard, monitor and mouse.

Requires driving to monitor work in the field. Occassionally, it may be required to lift and carry materials or customer's goods.

Note : This position description in no way states or implies that these are the only duties to be performed by this employee.

The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor.

Job Type : Full-time

Pay : $75,000.00 - $85,000.00 per year

Schedule :

Weekends as needed

Education :

High school or equivalent (Preferred)

Job Posted by ApplicantPro