About the Role
We are currently seeking highly motivated, patient-oriented, Spanish-Speaking Front Desk staff. This role will report to the Medical Office Manager and will allow us to meet the needs of our patients. What You'll Do :
- Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
- Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
- Provide basic and accurate information in-person and via telephone / email.
- Maintain the reception area, keeping it clean and free of clutter.
- Handle filing and data entry as requested.
- Maintain office security by following safety procedures and controlling access via the reception desk
- Must be detail oriented and possess strong organizational skills in a fast-pace environment
- Good verbal and written communication skills.
- Be able to prioritize workload while remaining flexible.
- May be required to work overtime to meet tight deadlines
- Highly motivated and able to work with multiple teams simultaneously.
- Take telephone messages and provide feedback and answers to patient / physician / pharmacy calls.
- Perform other clerical duties such as filing, photocopying, transcribing and faxing.
- Other duties as required.
Qualifications :
- 1 year of work experience at the Front Desk of an outpatient primary care or specialty clinic
- Proficient in Spanish
You're great for the role if :
- 2+ years of work experience at the Front Desk of an outpatient primary care or specialty clinic
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