About the Role
We are currently seeking highly motivated, patient-oriented Front Desk receptionist who is fluent in Cantonese to assist with daily operations in our cardiology clinic.
This role will report to the Site Administrator and will allow us to meet the needs of our patients. What You'll Do :
- Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
- Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
- Provide basic and accurate information in-person and via telephone / email.
- Maintain the reception area, keeping it clean and free of clutter.
- Submit treatment authorization requests.
- Maintain office security by following safety procedures and controlling access via the reception desk
- Must be detail oriented and possess strong organizational skills in a fast-pace environment
- Good verbal and written communication skills.
- Be able to prioritize workload while remaining flexible.
- May be required to work overtime to meet tight deadlines
- Highly motivated and able to work with multiple teams simultaneously.
- Take telephone messages and provide feedback and answers to patient / physician / pharmacy calls.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
- Other duties as required.
Qualifications :
- 1 year of work experience at the Front Desk of an outpatient primary care or specialty clinic
- Proficiency with computers
- FLUENT in Cantonese
You're great for the role if :
- 1+ years of work experience at the Front Desk of an outpatient primary care or specialty clinic
- Prior cardiology experience
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