ALTA IT Services is staffing a Healthcare Customer Support Specialist to support a leading health insurance customer. The individual is responsible for ensuring that members are getting their problems resolved quickly and efficiently, and accurately updating members' information in a timely manner.
This is a great role for the holidays, as it’s a 3-month contract. You must reside in one of the following states : D.C., MD, or VA.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Pay : $23.75 / HR
100% remote
Orientation onsite in D.C. or Baltimore, MD
Must have healthcare experience and customer service
Responsibilities :
- Operate on multiple computer applications to assist calls.
- Contribute towards the Center's achievement of providing exceptional customer service.
- Provide, accept, and act on performance feedback from peers, business partners, leadership, and customer survey results.
- Focus on and demonstrate customer-centered goals and objectives.
- Demonstrate willingness to learn and effectively apply new skills / techniques as customer expectations change.
- Complete projects in established timeframes, as deemed necessary.
- Maintain and recognize cultural differences / sensitivity.
- Other tasks as assigned.
- Accurately enroll members in a timely manner.
- Make changes to membership records, research, and resolve enrollment system discrepancies.
- Identify any abnormalities with the members' plans.
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