SENIOR INSTRUCTIONAL DESIGNER AND TRAINER

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Job ID

72026

Location

Riverside

Full / Part Time

Full Time

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Job Posting

For UCOP internal applicants, please login to the internal candidate gateway at : Jobs at UCOP

Position Base

Riverside

Location

UCPath

UCPATH

At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer prize recipients with over 150 years of groundbreaking research transforming the world.

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We are passionate people, serving the greater good.

The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service.

The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world.

Learn more about the UC Office of the President

UCPath is the University of California's shared services center in Riverside, CA. UCPath manages the payroll, benefits, and other human resources transactions for more than 200,000 UC employees working across ten UC campuses, five medical centers, three national labs and more.

The staff at UCPath work in a variety of areas including business operations, customer service, quality management, technology, training, human resources and communications. Learn more about the UCPath

Position Summary

UCPath is the University of California's shared services center in Riverside, CA. UCPath manages the payroll, benefits, and other human resources transactions for more than 200,000 UC employees working across ten UC campuses, five medical centers, three national labs and more.

The staff at UCPath work in a variety of areas including business operations, customer service, quality management, technology, training, human resources and communications.

The Senior Instructional Designer and Trainer serves as lead and subject matter expert in the design, development, delivery and maintenance of training for UCPath, with a special focus on technical training for PeopleSoft 9.

2 HCM and other integrated systems technology. Uses advanced technical expertise, professional training and development concepts and systemwide objectives to determine needs, develop and deliver content in areas of responsibility, and build processes, systems and metrics to ensure that the overall training program is effective.

Works on complex training issues, where analysis of situations requires an in-depth evaluation and understanding of organization strategies and business objectives.

Exercises judgment in selecting methods and techniques for performance improvement. The position reports to the Training Manager.

Key Responsibilities

50% Assesses, designs, develops and delivers curriculum. As a lead content developer and trainer, oversees development and delivery, with a special focus on technical training.

Applies knowledge of adult learning theory and exercises independent judgment in selecting methods, techniques and materials to ensure training and development goals and objectives are met.

Ensures implementation of effective blended delivery program to include instructor-led training, web-based training and on-the-job coaching delivery methods.

• 25% Applies advanced professional training and development skills to conduct needs assessments and resolve highly complex performance and training issues.
• Demonstrates understanding of impacted workflows, organization strategies and business objectives. Evaluates technical training effectiveness;

recommends and implements program improvements that are integrated with UCPath's goals and direction. Consults with subject matter experts, trainers and content developers, contractors and leadership.

25% Reviews and validates content with appropriate subject matter experts and stakeholders, incorporating feedback and managing iterations as required.

Works with functional and technical subject matter experts to translate knowledge and processes into course content.

Experience

Required Qualifications

Min 8 years training, content development, instructional design or related experience

Skills and Abilities

Required Qualifications

Demonstrated and successful training or content development experience for ERP systems. Demonstrated knowledge of training needs assessment, design, delivery, implementation, and evaluation methodologies.

Advanced knowledge and experience in instructional design, and experience developing training in technology, business processes, and soft skills.

• Must have successfully designed, developed, and implemented at least one ERP training program.
• Strong user of business software. Business knowledge and software should include, eLearning software preferably Articulate, SharePoint, User Productivity Kit (UPK) and Advanced skills with Microsoft Office Suite (particularly Word, Excel and PowerPoint).

Ability to create and maintain templates in PowerPoint, Word and Articulate or similar authoring software.

Prior experience with PeopleSoft 9.2 for at least one of the following modules : Core HR / Workforce Administration, Position Management, Absence Management, Benefits Administration, Compensation, Payroll.

Ability to stage and manipulate data for training simulations and exercises.

Advanced analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.

Ability to maintain flexibility and quickly address changing priorities in a fast-paced environment.

Excellent people skills, with ability to effectively interact, collaborate, and influence across all levels of an organization while providing excellent service.

Excellent organizational skills with impeccable attention to detail and thoroughness in work product. Demonstrated ability to learn quickly, reason, synthesize, and generalize based on information obtained.

Proven skills to quickly evaluate complex issues and identify multiple options for resolution.

Highly self-motivated and directed, with the ability to accomplish assigned projects without compromising the integrity of UCPath and / or University of California policies and procedures.

Preferred Qualifications

• Experience with JIRA or similar issue / defect tracking tools. Ability to monitor system changes and determine the impact to existing training courses or define the need for any new content.
• Experience working with a customer relationship management (CRM) tool, such as Salesforce.
• Experience in content development and training in a shared service or call center environment.
• Experience with learning management systems administration.
• Experience collaborating with technical teams on technical development and testing.
• Experience with staging and administrating training activities within PeopleSoft training environments.

Education

Required Qualifications

Bachelor's degree in Instructional Design, Information Systems, Business Administration, HR or related area or equivalent in education / experience.

Preferred Qualifications

Master's degree in related area.

The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role.

This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs.

It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position.

Job Title

Trainer 4

Job Code

004164

Salary Grade

Grade 23

Payscale :

$104,000 - $118,000 - Salary offers are determined based on final candidate qualifications and experience

Benefits : For information on the comprehensive benefits package offered by UCPath visit : Benefits of Working for UC

ADDITIONAL INFORMATION

This position will work a hybrid schedule which includes a combination of working both onsite at UCPath in Riverside and remote in California.

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

JOB CLOSE DATE

For first consideration, please apply by : September 11, 2024 . The position will be open until filled.

CONDITIONS OF EMPLOYMENT

Background Check Process : Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment : The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014.

UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time.

Federal, state, or local public health directives may impose additional requirements.

EEO STATEMENT

The University of California, Office of the President, is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit : https : / / policy.ucop.edu / doc / 4010393 / PPSM-20 .

For the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination .

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