Workforce Scheduling Specialist

At 21st Century Home Health Services (HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family.

With over 350 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area.

We provide care to over 2,000 patients in San Francisco, San Mateo, Santa Clara, Contra Costa and Alameda Counties. We are proud to share that we have recently expanded into Solano, Napa and Santa Cruz Counties.

Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes : Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%.

We have the highest Medicare classification rating of 5-stars, based on a set criteria determining excellence.Are you a strategic thinker with a passion for logistics and territory management?

Do you thrive in a dynamic environment where your critical thinking skills can make a significant impact? Join our skilled home health company as a Workforce Scheduling Specialist and play a pivotal role in optimizing our operations, ensuring our clinicians are effectively deployed, and maintaining optimal staffing levels across all areas.

In this role, you will help lead how we scale and staff our company territories across the Bay Area & Sacramento, California.

Note : This position will be based out of 1 of our 3 Bay Area Office Locations : Burlingame, Walnut Creek, or San Jose

Key Responsibilities

• Utilize advanced logistics tools (CareStitch, Google Sheets) to assign, manage, and create territories for our team of over 350 clinicians.
• Develop and implement strategies to optimize territory assignments, ensuring efficient coverage and balanced workloads.
• Conduct regular assessments to identify areas that are understaffed or overstaffed, providing actionable insights for resource allocation.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement in territory management and staffing levels.
• Work closely with clinicians and stakeholders to build strong relationships and ensure smooth operations.
• Address logistical challenges with innovative solutions and critical thinking.
• Generate regular reports on territory performance, logistics efficiency, and staffing needs, and identify opportunities for improving support staffing.

Qualifications

• Proven experience in logistics, territory management, or a related field.
• Experience with workforce planning and staffing analysis is a plus.
• Strong analytical skills, proficiency with logistics tools, and excellent problem-solving abilities.
• Exceptional interpersonal and communication skills to build equity and trust with a large team.
• Bachelor's degree in logistics, business administration, or a related field is preferred.

What We Offer

• Attractive compensation package commensurate with experience.
• Comprehensive health benefits, retirement plans, and paid time off.
• Opportunities for career advancement and professional development.
• A supportive and collaborative team culture.

21st Century is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws