Information Technology Consultant Career

Job Summary

It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff, and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination.

We are continuously seeking individuals from various career disciplines that share the University’s mission and core values.

We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About the Position :

The Information Technology Services strives to be a strategic, innovative, and best in class IT organization that provides a leading edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals.

We seek an exceptional individual to join our College Centralized IT team as the Information Technology Consultant - Career.

The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

The Information Technology Consultant will provide user consultation and help desk support; implement and maintain hardware, software, and server operations;

create documentation and provide general server support, ensuring secure reliable technology services. Monitor and maintain equipment such as computers, mobile devices, printers, scanners, cameras in labs, classrooms, centers, and other spaces.

Provides support of audio and visual technology components in laboratories, classrooms, conference rooms, computer clusters, learning spaces, and at college special events.

Responsible for full inventory lifecycle purchasing, receiving, tracking, and e-wasting of equipment. Manage warranties, hardware / software licensing, server certificates, and hardware / software upgrades.

Implement and support servers, including applying security requirements, monitoring performance, setting up appropriate permissions, implementing upgrades, and ensuring backup and disaster recovery of critical systems.

Other duties as assigned.

Essential Qualifications

Bachelor’s degree from an accredited four-year college or university in Computer Science, Computer Information Systems, Information Systems, Telecommunications, Engineering, Engineering Technology or a related field plus two years of relevant full-time experience or the equivalent part-time experience.

Eight years of relevant full-time experience or an associate’s degree from an accredited college or university in a related field and four years of relevant full-time experience may be substituted for the previously listed education and experience requirement.

Functional knowledge of the specialty area is demonstrated by an understanding and use of advanced principles and theories.

Ability to integrate work related knowledge to address problems. Demonstrated competency in applying standard and non-standard technology applications and exploring and adapting to changing technology.

Ability to independently apply technical judgment, recognize problems, use reasoning and logic to establish possible causes, interpret and apply theories and principles, generate alternative solutions, and implement a plan of action for the best resolution.

Ability to develop solutions where precedents do not always exist. Ability to be proactive, anticipate outcomes and consequences of different approaches, and modify action plans.

Demonstrated competence in interpreting and communicating information. Ability to use reflective listening skills when working with others.

Ability to assist others in completing assignments and provides work direction and training to others on new skills and procedures.

Ability to plan and work on shared projects.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment.

CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and / or it is discovered that the candidate knowingly withheld or falsified information.

Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Excellent documentation, written and oral communication skills. Excellent customer service skills with the ability to communicate technical knowledge to functional units.

Experience offering help desk support and end-user hardware and software support and maintenance. Experience imaging, maintaining, upgrading computers.

Experience with server administration. Familiarity with Active Directory, Office 365, Azure, AWS. Experience with cloud infrastructure deployment.

Experience supporting Linux, Solaris, Windows physical servers. Working knowledge of virtualization, VMWare, or equivalent.

Knowledge of Linux : RedHat, CentOS, Debian, etc. Knowledge of systems and networking software, hardware, and networking protocols.