Logistics Account Manager

Job Description

Job Description

The Logistics Accounts Manager I is responsible for coordinating and managing over-the-road logistics

services for clients. They work closely with clients to build long-term relationships and liaise between the

client and the carrier. Their responsibilities include negotiating with carriers to obtain better shipping

rates, understanding market trends, and serving as the primary point of contact for the accounts they

service. LAM I are considered cradle to grave brokers, as they maintain an equal focus on sales and

operations. The first 6 9 months will be sales intensive. LAM I are expected to understand the ideal

customer profile, create and maintain a leads list, and make 100+ cold calls a day. Through this outreach

they will build their book of business from the ground up. LAM I will serve as a one-stop-shop for their

clients they will find the client, quote their shipments, procure and dispatch a carrier, and track the load

from pick-up to delivery. Once delivered they may be asked to assist with billing or administrative

questions. LAM I are paid a base salary, and are eligible for commission based compensation.

Company Description

Blackbox Logistics is a third-party logistics company specializing in over-the-road

domestic transportation. We serve as a liaison between shippers and motor carriers and help

facilitate the transportation of a shipper’s goods from one location to another. We have a

hybrid operational structure that encompasses team systems as well as cradle-to-grave

systems. Team structures are composed of (usually) two account managers, a dispatch

representative, and a carrier sales representative. Cradle-to-grave operations are a kill what

you eat model where brokers sell their customers on our services and then service the

accounts and ensure they are providing flawless service. As a company, we are responsible for

sales outreach, customer onboarding, capacity sourcing, carrier vetting, carrier negotiation,

communication with shippers and receivers, tracking loads through transit, providing updates

to customers, ensuring that shipments are delivered safely and promptly, and billing.

Blackbox was started with the vision of providing seamless transportation services while

building and maintaining life-long relationships with both customers and employees.

Our company Core Values are Humility, Intent, Consistency, Drive, Resilience, Evolution,

Go, Compassion, Service, Community, and Passion. Our passion is being Small enough to care

and big enough to deliver. Our Niche is Connecting customers to consistent transportation

solutions . We aim to make our company culture a fast-paced, team oriented, self motivated,

problem-solving, winning environment. A model employee of Blackbox embodies the following

characteristics.

This job requires thick skin, patience, resilience, unhindered work ethic, self-motivation,

punctuality, ability to function in high-stress situations, a prioritization of customer service,

attention to detail, teamwork, responsiveness, coachability, enthusiasm, and a willingness to go the extra mile.

Company Description

Blackbox Logistics is a third-party logistics company specializing in over-the-road r ndomestic transportation. We serve as a liaison between shippers and motor carriers and help r nfacilitate the transportation of a shipper’s goods from one location to another.

We have a r nhybrid operational structure that encompasses team systems as well as cradle-to-grave r nsystems. Team structures are composed of (usually) two account managers, a dispatch r nrepresentative, and a carrier sales representative.

Cradle-to-grave operations are a kill what r nyou eat model where brokers sell their customers on our services and then service the r naccounts and ensure they are providing flawless service.

As a company, we are responsible for r nsales outreach, customer onboarding, capacity sourcing, carrier vetting, carrier negotiation, r ncommunication with shippers and receivers, tracking loads through transit, providing updates r nto customers, ensuring that shipments are delivered safely and promptly, and billing.

r n r nBlackbox was started with the vision of providing seamless transportation services while r nbuilding and maintaining life-long relationships with both customers and employees.

r n r nOur company Core Values are Humility, Intent, Consistency, Drive, Resilience, Evolution, r nGo, Compassion, Service, Community, and Passion.

Our passion is being Small enough to care r nand big enough to deliver. Our Niche is Connecting customers to consistent transportation r nsolutions .

We aim to make our company culture a fast-paced, team oriented, self motivated, r nproblem-solving, winning environment.

A model employee of Blackbox embodies the following r ncharacteristics. r n r nThis job requires thick skin, patience, resilience, unhindered work ethic, self-motivation, r npunctuality, ability to function in high-stress situations, a prioritization of customer service, r nattention to detail, teamwork, responsiveness, coachability, enthusiasm, and a willingness to go the extra mile.