Key Responsibilities :
- Assume ownership and respond to customer (internal / external) billing correspondence, complaints, and inquiries in an efficient, accurate and professional manner to achieve an optimal outcome.
- To ensure complete resolution of all customer inquiries, may need to coordinate end to end service with other business partners.
- Effectively navigate multiple systems and applications to research, analyze and resolve customer inquiries.
- Work effectively in a team environment using professional interpersonal and communication skills.
- Basic knowledge of Property and Casualty insurance principles and company products - Know and comply to corporate policies, regulatory standards (SOX), internal business processes (PCI) and procedures while processing work and meeting / exceeding service performance and quality standards.
- Utilize basic understanding of product & underwriting guidelines.
- Gather, organize, and analyze reports / information to assist Processing department and Underwriter to determine next steps
- As business priorities change, support other teams and process transactions as needed.
- Complete assignments and other duties as assigned.
- Maintain performance standards within a fast-paced environment.
Qualifications :
- Strong customer service skills including oral and written communication.
- Excellent organizational skills and ability to multi-task
- Analytical skills
- Ability to work independently, as well as in a team environment.
- Ability to handle multiple priorities within strict time constraints.
- Excellent collaboration skills
- Demonstrated commitment to the team and departmental goals.
- Ability to make informed decisions, achieving the appropriate results.
- Work on-site at a Chubb Location
- Regular and reliable attendance.
- Knowledge of Microsoft office systems (., Word, Excel) and demonstrated aptitude to learn job specific technology.
Education and Experience :
- Minimum of 2 years of customer service / financial services experience preferably in a processing environment
- Must have an understanding of or the capability to learn basic Property and Casualty insurance principles, product and underwriting guidelines
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