Contact Center Executive Response Specialist

VirtualVocations
Decatur, Georgia, United States
Full-time

A company is looking for a Contact Center Lead Executive Response Specialist.Key ResponsibilitiesReview and analyze Voice of the Customer Survey feedback to resolve outstanding issuesEstablish and maintain relationships with business lines while analyzing customer feedback for common themesAct as a liaison between customers and various departments to resolve complex issuesRequired QualificationsBachelor's degree or equivalent work experienceTwo to three years of experience in customer service managementExperience in 24 Hour Banking, Online Operations, Branch, or Digital servicesProficiency in Microsoft Office Suite, especially ExcelSchedule flexibility

14 days ago
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