Assistant Guest Services Manager

Reports to Director of Rooms, position is Exempt. Be a part of an impressive team of hotel professionals in our gorgeous, historic building.

The Assistant Guest Services Manager reports to and collaborates with the Guest Services Manager to set the tone for the front-of-house guest experience of the hotel.

This integral role assists in leading the Guest Services department, by example, ensuring that no need goes unmet and no opportunity to make a guest’s visit special is missed.

Work in a respectful and progressive environment that values what people bring to the team. WHAT’S IN IT FOR YOU

• Paid Vacation, Sick Time, and Holidays
• Discount program for our sister hotels.
• Medical, Dental, Vision, and pet insurance at an affordable group rate
• Paid time off to volunteer for the causes you care about in your community.
• Strong sense of belonging through diversity, equity, and inclusion

WHO YOU ARE You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn’t settle for ordinary, and have an aversion to blasé service, knowing that effort and spontaneity are the alchemy for the extraordinary.

You are genuine, yet polished, and aren’t afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires.

You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected.

• WHO WE ARE Hotels done differently. It is not just a slogan or catchphrase; it is who we are in everything we do. We believe in the power of People, Place and Character;
• ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate;

elevating our associates’ pride in who they are, where they live and who we serve. Located in the heart of Old Town Alexandria, Hotel Heron will open in the spring of 2024 offering guests the opportunity to see Old Town from a new vantage point.

With Washington, DC just minutes away, Hotel Heron acts as a flag in the sand just across the river, beckoning travelers to explore beyond the National Mall and Monuments to discover a city ripe for its new renaissance.

Originally opened in 1926 as the George Mason Hotel, this adaptive reuse combines the iconic inn with an adjacent new building that houses a modern event space and elevated guest rooms.

This chic 134 room boutique hotel is home to a signature ground floor restaurant serving hearth inspired Mid-Atlantic cuisine, a cozy craft cocktail bar hidden in the heart of the hotel, and an open-air seasonal rooftop bar with unparalleled views of the Potomac.

Elevated amenities include a state-of-the-art fitness center and meeting spaces designed for socializing, co-working, creating, eating, drinking, and relaxing.

The hotel brings together world travelers and neighbors alike while showcasing Alexandria’s rich legacy and knack for innovation through thoughtful touches from local businesses and artisans.