Job Description
Job Description
Job Summary
Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives.
Ensures total guest satisfaction through employee training, motivation, and performance management.
Responsibilities
- Welcomes guests in a friendly, prompt and professional manner.
- Schedules, coordinates, directs and delegates work to Front Desk department associates.
- Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
- Trains new employees on compliance with company, hotel, and brand standards.
- Makes recommendations for disciplinary action of employees as appropriate.
- Maintains good working relationships and communications with all departments.
- Verifies accurate room status information is maintained and properly communicated according to the procedures established.
- Resolves guest complaints quickly, efficiently and courteously.
- Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.
Qualifications
- 1-2 years customer service experience.
- Ability to stand for 8 hours
- Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.
Benefits / Perks
- Excellent benefits include : Medical, dental, life, PTO, and 401k with company match for full-time associates
- We offer an excellent travel discount program.
- Opportunity to grow, we promote from within
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth.
We believe that our family-driven culture is the backbone of our company.
Front Desk Supervisor
Ensures the efficient and effective operation of the Front Desk department of the hotel. Schedules, coordinates, directs and delegates work to Front Desk department associates. Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual perfo...
Front Desk Supervisor
We are hiring a Front Desk Supervisor!! Come join our Napa Valley Team and grow your career with Four Seasons!!. Front Office and/or Concierge or Guest Services or previous rooms supervisory experience preferred. Assists Rooms Managers in overseeing the rooms division: focusing on assisting Front Of...
Front Desk Supervisor
Ensures the efficient and effective operation of the Front Desk department of the hotel. Schedules, coordinates, directs and delegates work to Front Desk department associates. Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual perfo...
Bilingual Healthcare Customer Service Representative
A company is looking for a Bilingual Healthcare Customer Service Representative who will support inbound calls from US-based members and providers regarding health and wellness inquiries. ...
Front Desk Receptionist - Bilingual Spanish
Experience as a Receptionist, Front Office Representative or similar role preferred but not required. As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. ...
Part Time Front Desk Agent
Issue room key and escort instructions to Guest Service Agent or directly to guest. ...
Receptionist - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r...
Receptionist/Customer Service Representative
Experience as a Veterinary Receptionist or Customer Service Representative is REQUIRED. ...
Front Desk Coordinator - Mission Hills, CA
Are you looking for a company you can grow your career with and advance in?.Are you goal oriented, self-motivated & proactive by nature?.Do you have a passion for health and wellness and love sales?.If you have the drive, desire and initiative to work with a world-class organization, we want to ...
Dispatcher & Customer Service Call Center Representative
The individual will manage service appointments by efficiently dispatching technicians to customer locations and handle inbound customer inquiries, providing exceptional service. Customer Service Representative responsibilities include but may not be limited to:. Job Summary: Hybrid Role - Dispatchi...