Service Desk Attendant

Overview

Greets patients and visitors, determines their needs, and directs them in a pleasant and professional manner. Answers the telephone, takes messages, schedules appointments, and receives payments and issues receipts.

Obtains and enters accurate demographic and insurance information. Performs other tasks as requested, both clerical and administrative.

Why UnityPoint Health?

• Commitment to our Team We’ve been named a Top 150 Places to Work in Healthcare by Becker’s Healthcare for our commitment to our team members.
• Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits Our competitive program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
• Community Involvement Be an essential part of our core purpose to improve the health of the people and communities we serve.

Responsibilities

• Greets patients and visitors and obtains accurate information and signatures for office records
• Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo-copy & scan insurance cards and driver’s licenses.
• Adhere to all confidentiality policies and procedures.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Open and / or closes the clinic following specific guidelines of the individual clinic.
• Refer patients who need financial assistance with their clinic / hospital bills to a Financial Advocate.

Qualifications

Education :

High School diploma or equivalent.

Medical Terminology course required or completed within first year of employment.

DMACC Patient Access Certificate preferred; contact DMACC Workforce Training Academy at 515-697-7710 to enroll and / or qualify for tuition assistance.

Experience :

Previous medical office experience preferred.

Previous experience with an electronic health record or medical office software preferred.

Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred.

Previous medical office, GPMS, and third party payors experience preferred.

Knowledge / Skills / Abilities :

Requires typing skills of 40 wpm minimum.

Ability to demonstrate strong customer service skills.

Ability to effectively enter information into a variety of computer programs.

Ability to understand and apply guidelines, policies and procedures.

Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.

Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.

Writes, reads, comprehends and speaks fluent English.

Multicultural sensitivity.

Microsoft Office basic computer skills.

Customer / patient focused.

Critical thinking skills using independent judgment in making decisions.

Knowledge of medical terminology, anatomy and physiology.